BBB Accredited Business Profile

Mountain Laurel Chalets, Inc.

Mountain Laurel Chalets, Inc.

(865) 436-5277

Mountain Laurel Chalets, Inc.

46 years in business
440 Ski Mountain Road
Gatlinburg, TN 37738
BBB File Opened: 01/01/1988
Business Started: 01/01/1972
Business Started Locally: 01/01/1978
Type of Entity
Corporation
Business Management
  • Mr. Tom Goodwin, CEO
Contact Information
  • Mr. Corey Hawks, Manager
Business Category
  • Cabin rentals
  • Resort
  • Vacation Rentals
  • Chalet rentals

Additional Information
  • - In case of cancellations there will be no refunds if you are inside your cancellation period. Cancellation periods are as follows: 1-4 bedrooms require a 30 day notice. 5-8 bedrooms 6 weeks notice. 12 bedrooms 12 weeks notice. If you are outside yo...
  • - In case of cancellations there will be no refunds if you are inside your cancellation period. Cancellation periods are as follows: 1-4 bedrooms require a 30 day notice. 5-8 bedrooms 6 weeks notice. 12 bedrooms 12 weeks notice. If you are outside your cancellation period you will receive a 90% refund minus the service fee or 100% credit to another reservation. If proper notice is not given as indicated, the deposit will be forfeited. You will be allowed to make one change in your dates or chalet at no charge as long as you are outside your cancellation period. After that, you will be charged $ 50.00 for each additional change. No changes are allowed if you are inside your cancellation period. We strongly recommend that you purchase Travel Insurance from CSA in order to protect your vacation in case something unexpectedly happens. See an overview of the policy at WWW.VACATIONRENTALINSURANCE.COM or call (866) 999-4018. NO REFUNDS DUE TO WEATHER CONDITIONS. CHAINS OR FOUR-WHEEL DRIVE VEHICLES REQUIRED IN WINTER MONTHS IN THE EVENT OF INCLEMENT WEATHER. WE CANNOT PROVIDE ANY TRANSPORTATION FOR OUR GUESTS.

Products & Services
CHALET SALES & RENTALS.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Number of Employees: 
11
BBB accredited business

A+

Overview

Since 1972 we have provided thousands of families with uncompromised personal service with their vacation homes in Gatlinburg. As a family owned and operated business, we care about your experience and repeat business. Your family is our company!

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Mountain Laurel Chalets, Inc.

Mountain Laurel Chalets, Inc.

BBB ACCREDITATION SINCE 07/01/1988

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