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          Cabins of the Smoky Mountains has 1 locations, listed below.

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            Business ProfileforCabins of the Smoky Mountains

            Cabin rentals
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.28/5stars

            Average of 89 Customer Reviews

            Customer Complaints

            105 complaints closed in last 3 years

            39 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/6/2006

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Cabins of the Smoky Mountains offers Cabin Rentals

            Business Details

            BBB File Opened:
            12/14/2004
            Years in Business:
            20
            Business Started:
            9/1/2003
            Business Started Locally:
            9/1/2003
            Date of New Ownership:
            6/1/2009
            Accredited Since:
            10/6/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 599 for this business, issued by Department of Commerce & Insurance, Manufactured Housing Section

            These agencies may include:

            Department of Commerce & Insurance, Manufactured Housing Section

            500 James Robertson Parkway, Davy Crockett Tower, Third Floor

            Nashville TN 37243

            (615) 741-7192

            • Company Business License # 104281627
            Type of Entity:
            Corporation
            Alternate Business Name
            • Venture Resorts, Inc.
            Business Management
            • Ms. Jessica Hance, Office Manager
            • Lacey Bull, Manager of Client Services
            Contact Information

            Principal

            • Mr. Billy Parris, General Manager

            Customer Contact

            • Mr. Billy Parris, General Manager
            • Ms. Jessica Hance, Office Manager
            • Lacey Bull, Manager of Client Services
            Additional Contact Information

            Fax Numbers

            • (865) 430-7571
              Primary Fax

            Phone Numbers

            Customer Complaints

            105 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            My family has been coming to Pigeon Forge/ Gatlinburg for over 10 years renting cabins for Christmas. This has been the worst experience ever. This cabin wasn’t properly cleaned, most bedroom doors wouldn’t lock or shut, and blinds on the front bedrooms were broken and missing. Imagine getting undressed in your room at night and pieces of the blinds are missing. The worst thing was my bed didn’t have slacks or a box springs. I had to sleep on mattress on the floor inside a frame. To make matters worst there were a pest control issues. Due to our mattress being on the floor bugs continued to crawl on our bed and on us at night. 5 days of this! When management was called they gave excuses of why the mattress was on the floor and provided no resolution! Completed ruined Christmas for me.
            Read More

            Customer Reviews

            89 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emily W

            03/10/2024

            Definitely do not recommend. We stayed in Running Bear. We had multiple issues, listed below, and after speaking with the representative they gave a very, very small refund and said, "It is our mission to provide you the cleanest cabin in the Smokies so that you will become a guest for a lifetime...from time to time, appliances, hot tubs, satellite TV, water, electricity, etc. will break down or malfunction. While we cannot refund any monies due to these issues that arise as they would in any property due to the life expectancy of any and all such appliances etc, we will respond as quickly as we can to make repairs and restore amenities." There was no attempt to fix the dryer, and when we informed them about the lack of beds, they told us we could go buy air mattresses and get reimbursed. The pull out beds were clearly written in the description and drawn into the layout. Top floor, king bedroom - the handle in the shower came off Multiple bathrooms - dead bugs, toothpaste on the wall (showing it was not properly cleaned), black stuff coming out of shower head Top floor, other bedroom - we were told there would be two queen bed pullouts, but there was only one twin bed pullout. Missing sheets on main floor bed. Hot tub jets were not working Dryer isn't working

            Local BBB

            BBB of Greater East Tennessee

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