Business ProfileforSavaria Concord Lifts Inc

Have a Savaria elevator and they refuse to service it. I bought a home free and clear title with the elevator in it, and it has issues. The installing dealer refuses to service it. The home was built and I took possession of it with clear title and builder attestation of paying off all vendors....yet he evidently did not pay a portion to the dealer. That is between the dealer and the builder. Additionally, the elevator never received proper inspection that would have been sufficient for a Certificate of Occupancy as they had made assurances the required phone line was working, when in reality it never was even wired. The automatic gate wheel channel was cut to assemble it when that should never have been done, and the dealer inappropriately to get the automatic gate to close used an angle grinder or some other tool to alter the gate bracket to defeat safety mechanisms and weaken the structural integrity of the gate mechanism. It failed entirely once, so they zip tied the bracket so it would not come off when closing or opening from the magnet, but when that failed completely, it broke a wheel so they cut the zip tie, which is still in the shaft today sitting cut. It has been since July before 1 year was up from possession and within the 3 year warranty, yet Savaria washes their hands and defers to the dealer to fix it, who will not. I do not owe anyone money for this, and it was never installed right to begin with. Yet I suffer from the results. This is * ******* *** ****** * ******* *** ** a completely and easily remedied situation to fix it by sending another dealer as warranty to ensure this is not a safety ******. Right now, I can't even turn it off to make it safe and the elevator went past the upper limiter sensor and is hopelessly stuck there and needs a real technician to fix it. ************* **** ******** ******** ** *** ***** ***** ** *** ****** **** ****** *******

Mr *******, As you know the issue is not straightforward. We supplied the elevator as the manufacturer and have no contractual agreement directly with you. The local dealer has not been paid due to issues between them and the local builder. Resolution to this issue needs to be done at the local level as this is now a payment dispute between other parties.