5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Sam B
1 star30/09/2023
I had my water tested *** **** ** * ****. There are no lab tests done; the salesperson comes to your home and does tests there. The fellow did a conductivity test for total dissolved solids. He said that TDS should be below 50 ppm and that since my water was in the 400s, I had a problem. In fact, TDS up to 500 ppm is considered to be quite acceptable. TDS values are not considered problematic until they exceed 1000 ppm. He also did a titration test for hardness. He just kept putting in the titrant until the color changed without tracking how much he put in. So he was not able to put a value on the hardness but instead just told me I had hard water. He brewed some tea with my water and said that the foam that formed indicated a problem with the water. Foam when brewing tea is normal. I told him I wasn't prepared to spend over $4000 on a filter even if I was supposedly getting a special deal.
Georgian Water and Air Response
20/10/2023
Hi *** *****, Thanks for reaching out on this platform. We appreciate your opinion on how we run our business. We think your opinion will be very valuable to others looking into Georgian Water. We are one of the largest water treatment companies in this area and pride ourselves in giving customers a very easy way of understanding how water treatment can help with common water issues. The clients that request our services find great value in what we do. If you feel that it was not as comprehensive of a test as you would have liked, there are many companies in this area offer water tests that can be completed at a lab. Unfortunate part of lab testing is that they are not free like the one that was offered to you.
**** is a very powerful word and should be used carefully when explaining a situation. We wish you the best in finding the proper water test for your home. If you have any further questions or comments please reach out to us at any time.
Having the chance to answer a review is very valuable to a company, we appreciate the opportunity given to us via the BBB. The review you left ****** doesn't allow us to let a reader hear the other side.
Thanks,
Georgian Water and Air team
Review from Pam S
1 star16/05/2022
************************** They pulled my number from an old account with ******, which they used to be called. They sell over priced systems with gimics to make you think your water is bad. I had to remove the old ****** system but they thought i still had it so they tried to come back to start up an account for me. They lost my number, didnt show for the first appointment then when they realized I didnt have their system anymore they tried to sell me a drinking water system for 4000 bucks. My water company sells these for 800. they tried to tell me without any proof that my water was putting my sodium levels up too high and my blood pressure was going to be too high, and my water was not meant for drinking. When they first contacted me they didnt tell me who they were working for, what type of service they needed to do until I asked them what they were doing. The letter they sent me informed me that my warranty would be void if I didnt get this service. ******.Review from Terry S
5 stars18/02/2022
Carter was here. He was very friendly and helpful. He did a great job and was very efficient with his time.Georgian Water and Air Response
02/03/2022
Thanks Terry,
Thanks for letting us know, We appreciate the kind words
Thanks,Review from Heather P
1 star21/01/2022
This is the worst system I have ever had spent huge money and nothing but problems and they won't return my callsGeorgian Water and Air Response
03/02/2022
Hi Heather, thanks for reaching out, We received this on Feb 2, 2022. since you wrote this on Jan 21, 2022, We have been in contact, service has been completed at your house, and we sent water samples to confirm that all equipment in your home is working correctly.
We will be seeing you again on Feb 8th, 2022 for a follow-up service to help you identify where the issues are in your home. The Lab at Canature has confirmed that all equipment is working correctly and you will be given a copy on Tuesday.
We understand water problems can be frustrating sometimes and are more than happy to work on fixing this issue with you. Its been a pleasure talking with you over the last few days and we look forward to working with you in the future. Thanks, GWA TeamReview from Deborah H
1 star13/07/2021
This is an over priced, over rated water system, they dont tell you about the yearly $200++ change for the filters each year and dont finance it with them as the finance company ******* puts a lein on your house without your knowledge, charges you a fee for doing it and discharging it! It took us 4+ weeks to get it discharged to get a new mortgage!!!Georgian Water and Air Response
31/08/2021
Hi Deborah, very sorry to hear about what has happened. We tried to look you up as a customer of ours and can not find your information. Please call us at the office to see if we can help. ******* is a finance company that accepts customers that are not approved with our primary providers. They are not a Company of Georgian Water and Air. The $200 service is needed when your filters stop filtering the water. We are sorry that you were unaware of this.
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