19 Customer Reviews
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Review from darryl e
1 star24/06/2024
I ordered a product it came broken or unable to work three times after the third time they ignored me unanswered emails unanswered videos of their product not working unanswered chats
TVAPE Response
09/07/2024
Hello, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by receiving defective products multiple times and for the delay in our responses. We understand your frustration and regret any inconvenience this has caused. Due to a high volume of inquiries, our response time was longer than usual. However, we have processed a replacement for you on July 2nd, which is currently on its way. If you have any further questions or need additional assistance, please do not hesitate to contact us directly at **@*****.com. We appreciate your patience and understanding. Best regards,Review from Sven G
5 stars07/03/2024
My first purchase from Tvape was a ********* ******** on a 420 sale factory 1 yr warranty. The unit had design issues with the wax head, I brought the unit to them to show the issue they simply replaced with a new unit on the spot, they did it twice for me, I was so impressed I nought a Carta V and Utilian 5. They were really accommodatingReview from Michael U
1 star04/03/2024
Tvape sent me a faulty dry herp vape and I was told that I must pay to ship it back. ******* ******** * ********* ******* **** **** ******** **** * ********* ********Review from Tosha W
1 star27/01/2024
I ordered online, my credit card was charged, then I never received the product. My credit card company is now looking into the issue ***** **** ***** ** ** ********** and refunded me. ** *** *** **** ********TVAPE Response
22/02/2024
Hello Dear *****, We apologize for the inconvenience caused by the payment issue encountered during your order placement. Please feel free to contact us directly at **@*****.com so that we can further investigate and resolve the issue. Additionally, you can reach us by phone at ###-###-####. We understand the importance of resolving this matter promptly, and we look forward to hearing from you so that we can assist you in finding a solution. Thank you for your understanding, and we appreciate your patience as we work to address this issue.Review from C. M.
1 star13/12/2023
They do not send products out! ***** **** ** *** *** **** **** *****TVAPE Response
23/02/2024
We apologize for any inconvenience caused by the delay in receiving your order. Our team strives to provide the best service possible, but unfortunately, with the untrackable shipping method chosen, delivery times can vary. We recommend allowing at least 14 business days for delivery, with potential delays for USA customers due to customs processing. If you have not received your order within this timeframe, please reach out to us directly at **@*****.com so we can assist you further. Thank you for your understanding.Customer Response
29/02/2024
Nice try! But you are a **** company and never sent the product. It has been 2 months since I ordered not to mention you charge for a tracking number in 2024? No one does that. That way you can claim products are shipped but have no way to know where they are. * ****** ****** ** *** ***** **** *****Review from Sylvie L
1 star11/08/2023
VERY BAD COMPANY TO DEAL WITH!!! DON’T BE FOOLED BY THEIR REVIEWS!!! Like most companies, you must register a billing address and shipping address. Not only after a verbal an email confirmation of a temporary address change, my order comes in without a glitch. Within less than 2 weeks a place a second order which gets shipped to a different address?? Now unless the recipient of the wrong address returns the package I’m screwed!! This company is not to be trusted. * ***** **** **** *******TVAPE Response
23/02/2024
Dear ******, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the mistake with the shipping address. Unfortunately, once an order has been processed and shipped, it becomes challenging to modify the address. However, we always recommend double-checking the shipping information before completing the purchase to avoid such issues. We understand the frustration this may have caused and would like to offer our sincerest apology. Please reach out to our customer support team at **@*****.com, and we'll do our best to find a satisfactory solution for you. Thank you for your understanding. Best regards,Review from Lee P
5 stars15/06/2023
Was awestruck that I received mine on time. Again Marvi was mauvelous! I got mine for the novelty of it but I’m sure whatever they’re used for they must work very well. Thank you all…Review from Brayden S
1 star18/03/2023
**** ******* ** ********* *** ******* ******** **** ** ****** **** *** ********* *** **** ******* ****. *** ** ******* if you have any issue where your not going to receive a product will watch out because they will make sure you end up keeping it because it's plain cheaper to do so than the fees they will charge you. We had a shipping issue and if I wanted to cancel my order it was going to be over $60 in so called fees to do so. I can't stand these type of online stores who hide behind small print *** ***** *********TVAPE Response
23/02/2024
Dear *******, We're sorry to hear that you're unsatisfied with your experience. Your feedback is important to us, and we would like to understand more about your concerns so that we can address them effectively. Please reach out to us directly at **@*****.com or provide more details here so that we can better assist you. Your satisfaction is our top priority, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention. Regards,Review from Iris W
1 star01/03/2023
Very bad company to work with: they don’t send your merchandise and then try to make you look like you’re not doing anything to find your own package! Cannot believe anyone would ever buy from them. **** **** **** *** ****** ********** ****** ** *** * **** *********TVAPE Response
23/02/2024
Dear ****, Thank you for taking the time to leave a review, although we're disappointed to see that your experience didn't meet your expectations. Your feedback is important to us, and we would appreciate the opportunity to understand more about your concerns so that we can address them effectively. If there was an issue with your order or our service, please don't hesitate to reach out to us directly at **@*****.com with more details. We're committed to resolving any issues and ensuring your satisfaction. Best regards,Review from Gillian C
1 star25/01/2023
Horrible ******** customer service! Paid for a device *** ** *******. The first device did not work. Had to jump through hoops to get a replacement. Got the replacement and of course I had the same issue. They explained to me it came from the same batch like that's my problem, right? Meanwhile, I still haven't gotten a replacement that works and they made it so impossible for me to finally get a good replacement and stated to me I could not get my money back even if I return both devices that don't work! **** * *******TVAPE Response
23/02/2024
Dear *******, We're sorry to hear that you've encountered an issue with your device. Your satisfaction is our top priority, and we want to ensure that you receive a fully functional product. After checking, I am happy to see that our team has replaced the unit for you and sent you a brand new one ! Thank you for bringing this to our attention, and we apologize again for any inconvenience this may have caused. Kind regards,
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