4 Customer Reviews
Review from Guy L
1 star27/03/2024
Back in late February of this year, I called Mr. Rooter to unplug my back flow valve blocking sewage to city drains. He came out very quickly. He scoped out the drain and cleaned out the drain. He determined that the pipes had disconnected and it was on my property raised parts but wouldn't affect the flow. He said that we needed to have the pipe replaced - quoting me $4,200 plus HST. If we took on the job, they would discount us the cleaning fee of $350 plus HST. My wife said to call the city to see if they would pay for this work. I called 311 and someone from the city came out in 2 hours. He scoped the drain to the best as it wasn't the most efficient scoper. He said that he would try to pass the cost onto the city. That night the city sent out someone to determine where the gas lines were and he also scoped the drain line. He had a very thorough machine. He couldn't see any broken pipes. I looked at it as well and just saw raised parts but wouldn't affect the flow. The next day, 2 men from the city came out to inspect the situation. They also scoped it out and they as well did not see any broken pipes. I am so glad that I had a second opinion that was honest as they gain nothing from doing this work. I called Mr Rooter yesterday and told them of my disappointment and she said that the technician would call me back today. I haven't heard from yet and don't expect him to call back. By the way, if your drains are blocked, *** **** ***** ***** **** *** ***** Be wise and check out your options *** *********Review from Rita I
1 star17/02/2024
I was given an estimate of $1045 for a simple slow-to-drain problem. The breakdown included $293 for a plastic P-trap that can be bought for under $20 at ******** ****. That makes for quite a labour cost for the installation. The person who followed up on the estimate could not have cared less about my concerns. I would not recommend this company.Review from John
1 star11/05/2023
Mr. rooter North York charged almost double more than the other quotes I got. They charged me $560 an hour to fix simple plumbing! * ** * ****** ******* ** * ***** ****** *** **** **** ***** ********* *** High-pressure sales tactics were used on me!Review from Carl A
1 star16/02/2023
***** ******* An original quote ($2700) to repair and replace root damage on basement drain was way above the actual repair required. The plumber anticipated some significant repairs and the quote was based on that. However the tree root infestation was found to be much less than anticipated. They agreed to reduce the original quote by $400, but this still represented what i considered to be an exorbitant amount, given that a small hole was dug in the floor and a new drain was installed. The repair guy was actually on site for 2.5 hours - he did go away for an hour to buy a part that he needed, Only through arguing later on was the amount reduced to $2000. This price, as the operations manger explained to me is the minimum. This absolute minimum amounted to a labour cost of about $800 per hour. The part replaced was probably about $20, if that. *** ** *** **** ** **** * ****** ********** ******** **** ******* ******* ** ******** ***** *** **** ** *** ***** * *** ******** ***** ****** *** ***** ******** ***** **** **** ******** * ** **** ****** **** * ****** **** ******* *** *** *** *** *** ****** **** *** *** **** **** * ******* *** * **** ****
Mr Rooter Plumbing Response
15/06/2023
Hi ****, Thank you for bringing this matter to our attention. We appreciate your feedback and have looked into this matter. We are pleased to hear you were happy with the professional quality of the service provided by our experienced technician. The service amount was reduced by $700.00 in addition to a refund of 395.50 on 02/08/2023. We take all negative and positive feedback as a way to improve our business. Although we are disappointed to hear that you were not satisfied with the reduced service cost, we offer a free, no-obligation quote during regular business hours and look forward to hearing from you in future. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Mr Rooter Plumbing
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