Business ProfileforEverest Drain and Plumbing Inc

Had a water leak in basement on Nov 24, 2022. Tech came and snaked laundry line and charged $560+tax and said leak was fixed. One week later same place leaked again. Different tech came, used camera to find root cause which was apparently in the main line and cleared blockage, quoted $660+tax. Called main office (their number on ******) for a resolution on the invoice amount because if the second tech came the first time, we would not have had to call them again to fix the issue. Main office refused to budge and started mansplaining to spouse. After half an hour main office refused to resolve issue and told us to resolve it with tech, refused to escalate to a manager or owner. Another half hour later settled for half of invoice with tech out of goodwill. We have no issue with the second tech but have an issue with the first tech not doing their job and the company providing terrible customer service. Their argument was that the first tech snaked the laundry line which is a different issue than the main line. But the issue we originally called them for was to resolve the water leak, we are not plumbers we have no way of knowing where the leak is. The first tech did not do a proper diagnosis leading us to having to call them again a week later to fix the same issue. I am now asking for a refund on both invoices which I paid a combined $890+tax for stress caused and time wasted.