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          Atlas Van Lines (Canada) Ltd has 1 locations, listed below.

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            Business ProfileAtlas Van Lines (Canada) Ltd

            Moving and Storage Companies
            BBB accredited business

            Contact Information

            485 North Service Rd E

            Box 970, Lakeshore Rd W PO

            Oakville, ON L6K 0C1

            Get Directions
            Visit Website
            (905) 844-0701

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/9/2012

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            485 North Service Rd E Box 970, Lakeshore Rd W PO, Oakville, ON L6K 0C1
            BBB File Opened:
            11/8/2011
            Years in Business:
            61
            Business Started:
            1/4/1963
            Accredited Since:
            11/9/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • Atlas Canada
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            We enlisted Atlas Van Lines / ****** ****** for our move from Nova Scotia to Ontario and from the very beginning it was horrible. We suffered MUCH DAMAGE to our personal property for which we filed a claim. After back and forth, we settled for less than 50% of our claim only because we wanted to put this horrible experience behind us and move forward. We paid per contract for packing and unpacking of goods but Atlas Van Lines / ****** ****** did not honour and we are seeking FULL reimbursement ($996.50 pus applicable taxes). Finance Manager at Atlas claiming it was not on the quote but yet our Account Representative at Atlas Van Lines / ****** ****** confirmed it was. This is going back and forth and Atlas Van Lines / ****** ****** no longer responds. If the Account Representative gave incorrect info then this is an internal issue at their end and customers should not be placed in the middle. The Claims Division advised they have nothing to do with this issue and it must be addressed by Finance. We have received absolutely no Customer Service or support and our personal belongings were treated with little respect and now to be ignored and viewed as irrelevant it is so disappointing. Its concerning a company such as Atlas Van Lines / ****** ******, after charging high prices, can simply do as they feel with little accountability. All communications on. Based on our personal experience we would NEVER recommend Atlas Van Lines / ****** ****** for any future moves.
            Read More
            Read 18 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Iffath S

            21/07/2021

            I asked for my furniture to be moved through Atlas Van Lines. An agent (smaller business) for the company called us and provided us with several quotes since the first quote was nearly eight thousand dollars (beyond our budget by several thousand dollars). We purged a bunch of items to reduce costs. Then all of a sudden, when the final quote reached our budget (after we purged many items) the agent said they cannot complete our move, quoting non-existent delays at the border (we called another company and they said they could do it in three days and no such delays existed at the border). I would not have had to wait for a month if Atlas' agent just said they won't do it because five thousand dollars is not enough for them to make a profit. Telling the truth in the beginning would have saved me time and a headache. I reached out to customer service twice to see if someone else would be able to do our move, and got no response. Thanks for nothing.

            Atlas Van Lines (Canada) Ltd Response

            07/09/2021

            We have searched our database and we are unable to reference this customer. If they could review and get back to us with the registration number, that will assist us in reviewing their concerns.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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