Business ProfileforLastman's Bad Boy

My wife and I purchased a dishwasher from this firm in January 2022. Purchased the Solid Gold warranty from the outfit in the case we had problems. On 4 September 2023 we had problems with the machine and we contacted service through Bad Boys. A service man (third party contractor ) arrived the first time on 11 September and stated he had to order a part sensor and board. No forward movement and another tech arrived on 27 September and said he had to order a valve part. Finally on 28 September Bad Boy stated they would replace the machine. The dishwasher was picked up by the firm on 5 Oct 2023. My wife and I visited Bay Boy (Barrie ) on 15 October 2023 and picked out a new machine, paid an additional $113.00 for that machine and were assured it would be delivered. On the 17th, my wife phoned the firm again to get an ETA on our new machine and were told we had picked a discontinued unit; the sales person at Bad Boys had suggested that very model, very disappointing. On 19 Oct 2023 my wife called Bad Boys HQ and were told we could get a refund and to see the manager (Barb) for that purpose. That turned out to be * *** and we were provided a store credit for $847.00. As you are aware the firm went into receivership and it was obvious that they were happy to take our money, mislead us , ******* ** as they knew that we would never be able to collect our product or refund. We have a store credit for $847.49 that has not been honoured to date. We are amazed the Bad Boys continues to sell merchandise while owing loyal customers. We ask you for your intervention in this matter. **** *** **** *******