Business ProfileforDisability Benefits Plus

On 05/29/2022 I got an email from CBA Stating: “Hello *****! We are currently processing your Disability Benefits and require your doctors contact information to complete the claim. Please click the button below to submit your doctor’s name and telephone number. If you do not have a doctor, please contact us at 1.************ for other options. Thank you, we look forward to having your benefits ready quickly!”. To which I didn’t respond. The email stated “application on hold”, so my application was on hold and come to find out they went through with the application process anyways without receiving a Medical note from my doctor, why would they carry through with the application process of the disability benefits without sending a medical request to my doctor first? After all the only purpose of this business is to get medical information from your doctor so they can pay you the right amount of money based on the disabilities that someone has and for how long. I’ve been calling thier buisness line for answers but they don’t provide much information and the information they do provide seems to not make sense. I talked to a lady named Janice and her professionalism was despicable, she had no patience when it came to answering my questions and concerns *** ** *** ** ******** * ************ **** ***** ******** **** **** **** ********. I’m quite respectful when I talk to people so I know the reason for her attitude wasn’t because of something I said or did. In the midst of me asking her a question she hung up in my face even though I was speaking in a neutral respectful tone just inquiring about my application. I never got an email stating the Disability benefits went through. I have no idea what’s going on with this company. How can they claim or refund my disability benefits without my doctors consent or without a doctors note or without sending in a request to my doctor? They wanted me to send their email to my family members and I did, they’re just a very misleading company.