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Find a Location

Royal Home Improvements has 1 locations, listed below.

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    Business ProfileforRoyal Home Improvements

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 31/8/2010

    Years in Business: 55

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Royal Home Improvements is a residential renovation general contractor. We perform renovation projects in detached, semi-detached, row homes, apartments and condominiums. The types of renovation construction projects we perform for residential home owners includes renovations of kitchens, bathrooms, basements, decks, yards, driveways, foundations, etc. We also build additions and major renovations involving multiple rooms and entire floors. We do all types of home renovation and home improvement project work in residential buildings.

    Business Details

    Location of This Business
    202 - 2601 Matheson Blvd, Mississauga, ON L4W 5A8
    BBB File Opened:
    18/12/2006
    Years in Business:
    55
    Business Started:
    14/7/1969
    Accredited Since:
    31/8/2010
    Alternate Business Name
    • 812499 Ontario Ltd.
    Business Management
    • Mr. Paul Napolitano, Owner
    • Jessie Xu, Accounting Manager
    • Lawrence Bourbonnais, General Manager
    Contact Information

    Principal

    • Lawrence Bourbonnais, General Manager

    Customer Contact

    • Mr. Paul Napolitano, Owner
    • Jessie Xu, Accounting Manager
    • Lawrence Bourbonnais, General Manager

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jennifer D

    1 star

    11/05/2023

    We did not have a pleasant experience with Royal. We signed a contract to have a master bedroom split into two smaller rooms, a kitchen remodelled and new floors installed in May of 2022. The job was not completed until May 2023. There was poor communication on their part - promises were made and were not met. The workmanship is poor, and there was little attention given to address our concerns until a lawsuit was threatened. Some unsatisfactory work needed to be removed and installed again. Further unsatisfactory workmanship will be up to is to replace. We are looking to have the bathrooms redone in our home and we will not be using Royal. Their poor work ethic and workmanship has made us weary of any future renovations or of trusting any future contractor.

    Royal Home Improvements Response

    25/08/2023

    ***, we are sorry for your experience. Unfortunately, your project started shortly after the President of the company had passed away. Understandably, for a few months, we had some restructuring challenges that took away from the normal attention that each of our projects is afforded. As a goodwill gesture, we offered additional work at no charge, and even paid for you and your family to stay in an Airbnb while the major work was being completed. When Keith, our new Director of Operations, took over your project, he quickly managed each of the outstanding items and when he collected the final payment, your partner ***** commended him for quickly completing the project to your satisfaction.

    Local BBB

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