5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Pooja B
5 stars12/04/2024
I have a great experience with this company. They resolve my issue within the time frame. I would highly recommend this company to buy your Gap insurance.Review from Verna S
5 stars18/09/2023
Great company. Very personable service. I was very pleased with them.Review from Brenda A
1 star11/07/2023
Of the 9 months this vehicle has been owned, it has been parked at the mechanic's shop for 3 of them and during the 9 months it has had 2 oil changes. Transmission fell out of the car and hit the ground. (transmission was mounted loosely and with two stripped bolts). Although oil changes were done at 5000 km (the timing didn't fall within the "6 month" requirement and proof was not sent to A-Protect within 20 days) and because our trusted mechanic replaced the transmission (don't expect a timely response from A-Protect) instead of the two unknown locations A-Protect chose, the warranty was "cancelled effective immediately". The wording of the warranty is such that it provides the opportunity to deny claims We were accused of "misrepresentation and failure to provide adequate oil changes". Amusing statement from * *** * **** ***** company who's Claims Escalation Officer doesn't understand proof reading documents. This "warranty" was provided as part of the purchase.Review from Komalpreet S
1 star04/08/2022
I submitted the GAP coverage claim in mid of March, not processed until today August 4th. No proper way to reach out the claim Dept. Not answering to the email provided to clients, timely manner. when the call the receptionist, everyday they are saying "you will get update soon, I am informing claim dept."
A-Protect Warranty Corporation Response
08/09/2022
At the time a gap claim is submitted, the Customer must provide the adequate documentation which is necessary to process the claim. The time it takes for Customers to submit the documents and resolve the claim may vary. When A-Protect receives the documents, claims are not immediately paid out as there are applicable deductions (as indicated on the GAP Coverage Agreement) that must be calculated with other details that must be verified with the insurance companies, police department(s), or other parties prior to the issuance of any GAP Coverage settlement. A-Protect tries to ensure all claims are processed in a timely manner. However, due to the additional verification required, processing time may vary and there is no set time frame in which claims are resolved.
This claim entailed a lot of confirmation with the police reporting and the insurance company which take time. There were additional discrepancies that were found throughout this GAP claim verification which required additional contact with other parties. However, this customer was provided with the maximum payout under the GAP Coverage agreement.Review from Brandy W
1 star12/11/2021
My $4000 warranty was voided because I didn't go to **** and follow ****'s maintenance schedule. My ******* prompts me for oil changes and I go when it does. They said that isn't the proper timing and that unless I contacted **** and followed all of the guidelines for thier vehicle schedule ie. Oil changes more regularly than set by the manufacturer, brakes, struts, though.Ive had my car at **** and they said there are no issues or things they need to do. The contract from a protect says your warranty is void unless you abide by the maintenance schedule and then they.dont tell you what that.means or send you anything. Nice fine print. Nice waste of money ********.
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