Customer ReviewsforGoemans Appliances

We purchase 2 ********* dishwashers, ********* oven, microwave drawer, beverage fridge, range hood, washer and dryer from Goeman’s Mississauga store. This was close to a $30K order. They were installed by Goeman’s on November 25th. All the ********* appliances had an installation issue. It is now February 9th and they still have not resolved the issues. They come and look at the problems, agree it is an issue but unless I keep calling they do not come back. After calling again today they are going to try and arrange another visit. I would not recommend ****** ******** **** Goeman’s. After the sale and once they have your money they do not care. They do not follow up, they ignore emails I have even reached out to the store manager with no results to date to resolve issues.

Hello Mr *******, I'm sorry to hear you have had issues with your installations. It is never our intention for our customers to have a negative experience. Please reach out to us at *************@***********.ca to further help rectify the situation.

Delivered new fridge a month late today Motor noise asked installer to put filter in The holder wouldn’t close Removed new fridge installed our old fridge broke door on it Called joe mgr at store he called got two units in milton but can’t get them till end of Dec!!!….three weeks from milton.. crazy!! No customer service Christmas without working fridge Terrible!!

Hello, We do apologize that the first fridge that we attempted to deliver on December 8th was not working properly. After further reviewing the customer's file I see a brand new fridge was delivered to the customer's home on December 13th. Thank you,

the 2nd new fridge was delivered with a white scratch on the unit...waiting for them to do something about this mess thanks for your follow up respectfully **** ****** ** ****** ** *******

** ******** **** ****** ** * ***** **** ** ***** * **** ***** ** ********. Worst experience ever!!!!!! I was a loyal customer at Goemans in Markham, spending over $30,000 at their store, buying 4 ***** kitchen combos and a ******* washer and dryer combo. But let me tell you, their so-called "customer service" ** * ***** ***** Once they made their hefty commission off my purchase, I became invisible. They boast about valuing customers, but it's all a facade. Recently, I discovered a whopping **** difference in the price of a washer and dryer combo at *** ** ********. When I tried to address this with Goemans, they brushed me aside, offering no price match despite their claims. *** ***** *** ** ******* ** their manager, who dodged my calls and avoided face-to-face meetings instead of addressing the issue. Goemans, if this is how you treat loyal customers who've poured significant money into your business, then count me out. * ****** ** ** ******* **** ***** ***** ****** **** ******** **** ******** *** ******** *** ***** **** ***** **** *** ******* **** ** ******* **** ***** ***** **** **** ******** **** *********** ***** ******** ****** ********* **** ***** *************** **************

Hello, We do apologize for any inconvenience this may have caused the customer and for the delay in having the price match completed. After further reviewing the customer's file, I see the customer was contacted by the store manager and was advised that the price match invoice has been finalized. Customer was contacted via email on December 19th to advise that the customer can contact the store directly to have the refund applied back onto the same form of payment. Thank you.

** *** ******** ******** **** ******* *********** When I called the store to complain, the sales person ********* yelled at me and **** ** *** ********* ** ** *** *** ****** ****** ******** The after sales customer service is the WORST. Spent 24k in the Whitby store and they DO NOT stand behind their products. Forget customer service - they say they will get back to you in 24/48 hrs but never do. When you do call, it’s an inconvenience that they do not want to deal with. ****** **** ******** *** *********** *** ** ********* ******

We are sorry you had a negative experience. It is never our intention for our customer to feel this way. Please reach out to us if you require further assistance with any of your purchases.

Unfortunately this is a standard response, not geared to my specific issue at all. Do Better.!! This does not fix the issue …..

Worst experience with ********* appliances bought from goemans customer service is absolute disaster. Many calls with no one to follow up, sales are even worse as that get upset for calling for follow up. Never again, twice beaten.

Hello, Our records indicate that the service call was completed October 10th. If you require further assistance please reach out to us at ************@***********.ca Thank you

Bought a few appliances here. First set a few years ago took a negative ****** review to get it serviced after the fridge stopped making ice within the first few months... Customer service was very poor back then but they eventually came through... Only took a few weeks and about 10 calls to get anywhere. My mistake for buying from them again . Recently spent 2k on dryer washer combo. Wife was told I wouldn't have to lift a finger. Great. Everything is installed fine. Fast forward a few weeks we now have mold since the fitting with the new install was done incorrectly. So we call the store... Two calls... Three calls. Call head office. Finally found out the store didn't even make a ticket. So here we are again Gorman's. High and dry with no support or help. Called customer service multiple times and was reassured multime times someone will escalate this .... Nothing has happened . We are now a few weeks into the first call.... ** ******* *** ******** *** ****** ****** ****** **** **** ********* *** ***** **** ***** **** ** . But at least I have a brand new unit since it gets no use. **** ****** *** *** ***** **** *****

Hello, I have looked over the file that we had in regards to the issue with your taps, it did not that it required you to get a plumber to resolve the issue. If you need further assistance you can reach out to us at ************@***********.ca

I purchased a Dishwasher in July 2022, finally in January 2023 it arrived. As soon as we installed it, the dishwasher did not work ( Extremely loud drilling sound). I called Goemans and requested a replacement/refund and was told I would need to have a technician. The technician came and told me the issue was that the entire motor of the dishwasher was defective. He did not come prepared for this repair and regardless, I paid for a brand new dishwasher, not a refurbished one!!! ** told me that Goemans must replace the item within the first 30 days if I request that. I made the request and was given a reference number to give to Goemans. Goemans then called ** and told them they refused to replace the dishwasher because it was **** responsibility and not theirs. I have been calling both companies daily for over 1 week and everyone is giving me the run-around. * ** ******** ** **** * ****** ** * ** ********* ***** *** ******** *** *** ****** **** ******** *** *********** ********** **** * **** **** ***** ******

Hello I am sorry to hear that you are having issues with your dishwasher. If you can please email us at ************@***********.ca with your invoice number so we can further assist you.