Business ProfileforPakistan International Airlines

As per our confirmed booking, my travel agent thoughtfully arranged for a seat with extra legroom, specifically seat number ***, to accommodate my elderly mother's health condition. *** ** * ******** *** ************ ******* *** *** ********* ****** This choice was made carefully, ****** **** ******* *** ******** **** ** *** *** ******** *** ** ********** *** *** ********** *** ******* **** *** ** ********* To our astonishment, upon reaching the boarding counter, we were issued a boarding pass for seat **, which was entirely different from the seat we had meticulously booked and paid for in advance. Upon questioning the staff, we were directed to a supervisor who acknowledged our original booking for seat **** However, to our surprise, this seat was later denied to us by the Station Manager, Mr. Syed Z. without providing any valid reason. Despite the supervisor's attempts to assign seat *** for my mother, the situation worsened as she was eventually given seat ***, which was further away from her original choice. This added unnecessary stress to her journey, and it appeared to be at the discretion of the station manager, who, I believe, exhibited favoritism towards passengers with references. When I requested assistance from him, he informed me that he was unable to rectify the situation, citing that the seat originally allocated to my mother was deemed non-serviceable. This entire incident not only demonstrated a lack of professionalism and empathy but also exhibited a complete disregard for the well-being and safety of senior citizens passengers. My mother, *** ****** ** *** *** *** ****** ****** was subjected to immense distress and discomfort, significantly undermining her confidence in the airline's services. ********** ****** *******