Business ProfileforApex Energy Solutions Kansas City

Contract for windows signed on 9/28/2020. On 3/26/21 installation was completed. On the afternoon of 3/26/21 I reached out by email, text, and phone with concerns of the work done in our home. On 3/27/21 Pat came to our home to review concerns (exposed nails, unlevel windows, damaged window frames, cosmetic concerns, oil on carpets, damage to walls, debris all over the floors). Pat reassured us that the repairs would be done, and that $140 cleaning fee would be removed. On 4/13repairs were started, and replacement parts were ordered. On 8/3 a warranty company arrived but the wrong parts had been ordered by Apex. On 8/25/21 I reached out again for a status of completion. On 4/8/22 Jacob came out, reviewed current concerns, and ordered broken door frame to new door. On 5/11/22 Jay states that the door frame is in and would like to discuss install and final bill. On 5/12/22 I spoke with Jay, voiced frustrations with process, length of project, and poor quality of install. Jay expressed concern with our experience and stated that he was making it right and the installers were no longer working for him. I requested the following 1. Copy of warranty info 2. Satisfaction survey 3. Final invoice with $140 reduction of cleaning fee. Jay agreed to these items and the door install was scheduled for 6/2. On 6/1 I reached out to Jay to get a copy of the final invoice to have check ready at install. Jay states that to install the door frame we will need to give a 5 star google rating and sign a non-disparagement. I declined to provide the review or sign the form. Jay then stated that he would not require the google review but would require the form to be signed. I again declined and asked for the door frame to be replaced as discussed on 4/8 & 5/12. Jay states that he will not install the door frame without the form being signed. Today no one arrived to install the door frame and I received an invoice for the total amount without the cleaning fee removed.