Business ProfileforPella Products of Kansas City, Inc.

I signed a contract with Pella for a new entry door and storm door in February of 2022. They said that the estimated date for the door would be June of 2022 which was fine. It is now April of 2023. I still do not have my storm door. The entry door was installed in August of 2022 however, it is not plumbed correctly. They are aware of this and supposedly are going to fix it when they install the storm door. The storm door has not been installed yet because three times they have sent the wrong products. Every time they have to get a different product it's delayed which is where I'm at right now. I am still waiting on the correct extenders to put the storm door on. It was just pushed back again now till May 17th but that is not a definite date. The company also owes me $175 because the original storm door that I ordered did not fit my door opening. I had to go with a full glass storm door instead and they said they would give me $175 which I have not seen yet and it's been almost 3 months. This total project cost roughly $19,500 I only owe $4,000 on it now. They have continued to take money out every month even though I still do not have a door and not sure when I'll ever get it. I have to continue to let them take it out of my bank account or I will be charged the interest because I am on a deferred interest plan. All I want is for this door to get installed and this project to be completed correctly. Not only have I been in contact with the Kansas office but I have contacted customer service in Pella Iowa and also asked for a contact name of an executive at headquarters. CS answered me but only to say that she understands the problem is being worked on. The exc that I would think would be concerned with the way Pella is handling customer orders had his secretary reply with a generic letter of apology. I would be happy to forward those emails to you if you would like. This entire project has been a convoluted mess. It's like a comedy show with all their excuses!