Business ProfileforCity Rent-A-Truck, LLC

Name: City Rent-A-Truck, LLC
Address: 10931 N Congress Ave, Kansas City, MO, 64153-1226, USA
Telephone: (816) 708-4300

Truck Rentals

Multi Location Business

Related Categories

Truck Rentals

Overview

This company offers Truck and Van Rental/Leasing in the greater Kansas City area.

Business Details

This is a multi-location business.

Location of This Business

10931 N Congress Ave, Kansas City, MO 64153-1226

BBB File Opened:

11/19/1991

Years in Business:

Business Started:

1/1/1964

Business Incorporated:

2/14/2006

Accredited Since:

3/7/2011

Type of Entity:

Limited Liability Company (LLC)

Business Management

Mr. Jeff Schuetz, President

Contact Information

Principal

Mr. Jeff Schuetz, President

Customer Contact

Mr. Jeff Schuetz, President

Additional Contact Information

Fax Numbers

(816) 708-4999
Primary Fax
(816) 931-5863
Other Fax

Phone Numbers

(816) 561-8700
Other Phone
(913) 839-1755
Other Phone

Customer Complaints

2 Customer Complaints

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Most Recent Customer Complaint

04/27/2023

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I rented from this company on 04/03/2023 and was told by ***** ******* that I would only have to pay $2500 a month with a refundable security deposit of $1,000 based off mileage which I told them that I was going to run 2500 miles. I received a contract that stated they charged me $1,400 and an additional $625 for mileage because I stated I would run 2500. altogether I paid. $3,232.56 including the $1,000 refundable security deposit. Also I was told when I went to pick up the truck that any additional miles I run, I would pay at the end of the month once contract is up. I got a call in a week from **** saying I owe more due to a mistake he made when charging me. He said I owed an environmental fee of $1,100 more dollars, but on the contract it stated that they already charged me an environmental fee of $40.50. I asked ***** to explain to me what I owed an extra $1,100 for. He had nasty attitude & said you owe 1,100, either pay it or bring the truck back. I asked to speak to the owner of the company & ******* apologized on ****** behalf and asked me for ****** mess up, what do I want to do? I said being he messed up and under charged me, I’m willing to pay the $1,100 but do not harass me and give me a nasty attitude. ******* agreed and I asked him to give me time because of ****** mess up, I needed time to pay because I had to come up with the money. On April 26,2023, I paid $1,000 to the company. On 4/27/23 I heard an engine revving outside of my home and someone pulling off in the truck real fast. He hit my trees and the tree hit my home. I jumped in my car with my boyfriend and we sped to them because we had $5,000 worth of belongings and equipment in the truck. As we pulled up to let the guy know our belongings were in the truck, he ran into the back of my car. So he hit my home and ran into the back of my car and took a truck and I haven’t fulfilled my contract which the truck was due on May 1, 2023 and they came and took the truck on April 27, 2023.

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Customer Reviews

1 Customer Reviews

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Most Recent Customer Review

Cesar

09/17/2021

I have rented from City Rental Truck for more than eight years. Heavy-duty trucks, heavy-duty pick-**** and removable trailers. Previously, I never had any problems and I paid a premium for it, as the per-mile rate is a lot higher than Ryder Rentals. The problems started with a rented goose-neck trailer. The Trailer blew a tire while I was driving equipment to Texas. The company did not have a contingency plan for roadside assistance and provided a phone number to reach someone in an emergency after hours or on Sunday. (Ryder, Penske, and U- haul all provide road assistance). When I was on the side of the road, I noticed two of the tires were worn. I spent my own money on-road assistance for the blown tire and then on the replacement of the worn tire. I received NO reimbursement from the company. Secondly, I made a reservation a week in advance only to get a call from one of their employees telling me that they have changed my reservation to a smaller trailer. I told them that is not what I rented, and was not what I had reserved. They offered no compensation to rectify the situation.Thirdly, Because I have recently been renting trailers on a more regular basis I was speaking with the manager and trying to negotiate a better "weekly rate". The Manager looked at me and said they "were not a bank". Again, I have been renting from this business for eight years, and until recently had no problems with their equipment or customer service. However, lately, the service I have received has been unacceptable. The equipment is not serviced as well as in the past, the issue with no roadside assistance or the ability to reach someone at City Rental in the event of an emergency situation, and the rude and unacceptable manner in which the store manager spoke regarding negotiating a better weekly rate is completely unprofessional.This isn't any way to treat a loyal customer. Apparently, City Rental does not care about a customer that has rented from them for eight years and is a customer in good standing. I would not recommend City Rental to anyone.

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City Rent-A-Truck, LLC

City Rent-A-Truck, LLC

City Rent-A-Truck, LLC

Business ProfileforCity Rent-A-Truck, LLC

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Find a Location

City Rent-A-Truck, LLC

City Rent-A-Truck, LLC

City Rent-A-Truck, LLC

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

BBB Reports On

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At-a-glance

Contact Information

Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Local BBB

BBB Reports On