Business ProfileforYou Move Me-Kansas City

On Thursday May 9, 2024 “You Move Me” picked up my furniture and belongings from my apartment at **** ** **** *** *** **** Kansas City, MO to move them to my new home at *** **** ** *** ***. My belongings arrived on Sunday May 12, 2024. the firm. We agreed on a total cost for the move of $7851.00. When the movers were moving the dresser into my new apartment, they noted that two mirrors from my dresser had been damaged when they were removed in Kansas City. The movers told me to contact ******** the owner of “You Move Me”.to discuss the damaged mirrors. On May 13, I contacted ****** and told him about the damage, He told to contact a local furniture company to get an estimate from a local company and he would pay for the repair of the mirrors. I contacted “The Country Stripper” (chosen based on positive reviews from “The BBB”}. I sent them pictures of the damaged mirrors and they gave me an estimate of between $360.00 and 520.00 which included picking up the mirrors, repairing them and returning them. I notified ****** and sent him pictures of the damaged mirrors. He said to send him a copy of the final invoice and he would pay for the repairs. At this point I had not paid You Move Me for the move, I contacted ****** and he told me to pay the entire $7851.00 and would reimburse me the $520.00 when he received the invoice. On May 16, although I was apprehensive, I paid the full $7851.00. Because there was a $5000.00 limit on my debit card, I broke it up into two payments of $4000.00 and $3851.00 with the expectation that ****** would send me the $520.00 for repair of the damaged mirrors. On 5/22, Jerry, The Country Stripper owner delivered the repaired mirrors. The cost was $520.00 which I paid. I sent ****** a copy of the paid invoice. I have not heard from him since I sent him $7851.00. He doesn’t answer his phone when I call, nor does he return my call. This is why I am submitting this documentation to the BBB. I would like $520.00 reimbursed for repair