Business ProfileforGerber Moving & Storage

Last month, I hired Gerber Transfer to move my household goods from KS to TX. Afterwards, they charged me $2,802 for the cross-country move and then an additional $550 fee for a shuttle service, for a total of $3,352. It is my position that Gerber was not entitled to the shuttle service charge of $550 and that they must refund that entire amount to me at once. The definition of a shuttle service that they, themselves, provided to me states that “A shuttle service includes placing your household goods on a smaller vehicle and transporting them between the over-the-road vehicle and your residence.” Neither of these things occurred. My goods were transported from KS to TX on a 26-foot truck and that same truck delivered my goods directly to my residence. There was no shuttle involved. In contrast, their position appears to be that the 26-foot truck, itself, constituted a shuttle. However, that assertion is contradicted by their own definition. Furthermore, it is my position that the cost of transporting my goods from KS to TX was covered by the $2,802 charge, per our contract. I did not agree at any point to be financially responsible for providing them with the equipment that they needed for the KS to TX transportation of my goods. Nor was I ever informed that was even a possibility. To the contrary, I was specifically told that, if they transported my goods on a 26-foot truck, there would be no shuttle and I would not be charged for one. Gerber is a BBB-accredited company, and I wouldn’t have hired them to be my mover if they hadn’t been. It’s my opinion that, during the course of my interactions with Gerber, they in fact violated the BBB Standards for Trust in terms of transparency, honoring their promises, responsiveness, and embodying integrity. As a result, I urge the BBB to place their membership under review.