Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kansas City Life Insurance Co has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKansas City Life Insurance Co

    Insurance Companies
    Multi Location Business

    Additional business information

    Additional Info:
    KANSAS CITY LIFE WAS INCORPORATED MAY 1895. IT SELLS LIFE INSURANCE AND ANNUITIES. KANSAS CITY LIFE IS LICENSED IN 46 STATES AND THE DISTRICT OF COLUMBIA. SUBJECT HAS AN A+ OR EXCELLENT RATING IN A.M. BEST'S INSURANCE GUIDE.
    See all additional business information

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Kansas City Life Insurance Co has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      3520 Broadway St, Kansas City, MO 64111-2502
      BBB File Opened:
      1/1/1916
      Years in Business:
      129
      Business Started:
      5/1/1895
      Business Started Locally:
      5/1/1895
      Business Management
      • Phil Bixby, CEO
      • Rob Nagel, Treasurer
      Contact Information

      Principal

      • Rob Nagel, Treasurer
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/05/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Kansas City Life Insurance is demanding all therapy notes and office notes from **** *****r (my therapist). I have authorized and submitted a summary of therapy notes (That included summarized personal details of our conversations.) and all medical records including procedures, diagnosis, and all office visits notes, and notes from my psychologist. Kansas City Life Insurance continues to demand the full therapy notes that I have been told are confidential. (From what I have researched, they have no rights to ask for). They continue to be rude to my therapist and myself. These notes are my personal information. From my understanding it is illegal for them to ask for these. I have nothing to hide, but I haven’t seen these notes myself. I am advocating for all patients of mental health to insure the right to privacy in this situation. Please help. My therapist Dr. **** *****r phone and address are listed below. She is frustrated as well for the privacy of her patients and her legal obligations to keep these matters private. We don’t know what to do* * ********** ******* *********** **** * ********** **** *** *** *** ******* ** **********
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicole B.

      1 star

      03/31/2022

      It took over 4 weeks before my claim was approved while I was on maternity leave. I had to call atleast 4 times to get them to follow through with getting the approval. After I was told it was approved I set up direct deposit for my payment and was told it would be deposited in ***** hours. After waiting 3 days I called and asked where the payment was told to give it another day and it will be there. On day 5 I called again and was told there was no release date for my payment and then was told they had to finish checking what benefit level I had so they could figure out how much my payment should be. On day 6 Ive now been told that the payment has been released and I should see it in ***** hours but actually I should have it in 5 days the latest. So now again I am waiting a week after what I was originally told I would be receiving the payment.

      Local BBB

      BBB of Midwest Plains

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.