Business ProfileforKC Waterproofing Inc

I scheduled a j$10,000 job a couple weeks out from the scheduled date with KC Waterproofing for foundation repair. On the date of work KC Waterproofing no showed and a no call. I called their answering service for 3.5 hours leaving 3 separate messages and no call back. At 9:30am I received a general text they would not be out and I would receive a call later in the day to reschedule. I called the answering service a 4th time and soon I received a call from the owner, Don D****, stating they completely forgot me on the schedule. D**** stated they were overwhelmed with other jobs and the rainy weather had placed them behind schedule. He also stated I was misinformed by my sales quote as the job would take 2 days for repair and not 1. I informed D**** he needed to discount my project 10% for the inconvenience he caused me to miss a day of work if he wanted my business and a promise in writing the project would be 1 day. D**** declined a 10% discount but stated he would look to see if he could do anything and get back with me. A day later he called back and offered $300 off a 1 day project and a new date scheduled. I asked for this in writing and was told I would receive an email by the end of the day. Nearly 6 days later I still had not received an invoice so I called my sales-person who apologized for the inconvenience and he would talk with his manager to see if they could do something more for me due to the troubles. An hour later I received the invoice which proposed a discount less than the agreed upon $300 off promised while talking with D**** 6 days earlier. I would highly recommend anyone who is looking at KC Waterproofing to consider other options. For a $10,000 project they did not honor the contract for the agreed upon date which caused me a loss of a day's pay while waiting for them to no show. They also did not honor the agreed upon discount which I had with the owner, D****. Not very ethical or an organized company.

Dear Kevin, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by not being able to complete the work at your home on the originally scheduled day. We understand how frustrating this must have been. Heavy rainfall can indeed create significant scheduling challenges for us and other waterproofing companies. Please know that we are committed to delivering the best possible service and are continuously working to improve our scheduling and communication to better serve our customers. Your feedback is invaluable in helping us to enhance our services.