Business ProfileforFence Masters LLC

He was 2 weeks late to start & never once reached out to us to let us know. He never got a permit like he had said he was going to do. We had no idea until the city reached out to us stating the fence is not in compliance with the zoning code regarding fences in residential zoning districts (3 different sections). We called him after receiving our 1st letter. He then months later after we received a 2nd letter came by & said he got a permit & paid a fine that everything was resolved. We received another letter after that. I have messaged on multiple occasions & it is the same run around. Communication is Key! He says he will be by to fix the issues and never shows. He also told us our fence came with a 5 year warranty and doesn’t stand by it. We have had nothing but issues with our fence since it got put up. Our gates are falling apart and the bolts were put in cockeyed causing the boards to crack. We had to glue spots to hold the gates together. He sent 2 guys once & they fixed stuff half way. They spent more time pointing out things to my husband that were done wrong. Now the gates won’t close that they fixed. I wish we would’ve never gotten the fence because we have had nothing but issues since we got it. Issues that should’ve been avoided & we paid Vince Anderson an extra $500. As he kept changing the price. We never should’ve as the contract was written out for $7,500 not $8,000. He stated over the phone he drove by & already looked at the fence & pointed out to us what the issues are & said he would fix them & the issues with the city. He still has yet to show up. It’s always an excuse or no show. Our big gate doesn’t latch. The wind blows it open. We entrusted that he would send people that knew what they were doing & install a good quality fence for our kids & dog to be safe in not one that is falling apart. Instead you sent two guys the day of installation who weren’t employed by you; one that was training & one that doesn’t do fences he remodels houses.