Business ProfileforLee's Summit Honda

May 2nd 2023 sold car 2017 Mazda Mx5 hard to convertible, automatic, black through KBB instant cash offer to Lees Summit Honda. 19,020 was kbbs price and I marked all major damage. ***** ******** *** ****** deducted an extensive amount due to dings in drivers side door and bumper because they were "going to fix them". We agreed on a price, shook hands and they said I won't get paid until my titlr comes in 7-14 days. ***** immediately went to another co-worker and started bragging about getting it for 18,300 right in front me. That was on camera between 12 and 2pm. I blew it off but was annoyed. 11 days later (Sat May 13)I looked up online to see if they were selling my car. Indeed they were without fixing it and they priced it at 24,000. I have pictures. I then called ****** on Monday and asked for her managers manger to call me and who The guy was i did business with that day. She gave me (the wrong name) ***** ******* name when in fact it was ***** ******** She said she was at lunch and would call me immediately. That was 11:30. She didn't call until 45 minutes after I placed a horrible review and that was around 2:30. She told that it was protocol to put up pics right away of exterior but didn't do pics of interior because its needed to be detailed. She did not offer me to look at estimates either. She said I'd be contacted by upper management in a couple of days on May 15. I told her if they're not going to fix the car I want to renegotiate since they deducted for things they weren't going to fix. my title was sent out May 11 and they said 10 business days. Well it's May 23 haven't heard from anyone. I called ***** ******* who said they had an estimate on them damage and I asked him if they were going to make it right. He said it was ***** ******** hands and he would contact next day. By 3:00 finally called ***** who said he left a voice mail, then said it must have been wrong number. He said title was in but couldn't pick up until Monday.