Business ProfileforDalton Plumbing, Heating, Cooling, Electric & Fireplaces

This past spring we purchased a brand new cooling system from Dalton. Three time since then it has stopped working. The first two times they came to our house they couldn't figure out what was wrong. They simply flipped a breaker and left. They also promised us a rebate through our utility company when we bought the new AC unit. After purchasing and installing the unit, we didn't get any information on the rebate for several months despite calling and asking for updates several times. We also had to ask for the warranty for months before they finally sent it to us. The new unit stopped working again, most recently, on September 15. Someone, named ****, came out to look at it. After spending time on the phone with another company, **** discovered that our wall thermostat was broken and needed replaced. **** told me, in person, on September 15, that he would order the part and then be able to replace it. He told me it would take 2 weeks. On October 18 we still had not heard anything from anyone at Dalton about our new thermostat. We called and asked. We didn't hear anything until the next day when they told us they had the new part (magically all of a sudden). They were supposed to come on Oct 27 between the hours of 2 and 4, but didn't show up. My husband took PTO that day to be at the house for them, we called and expressed our extreme dissatisfaction with this situation. They rescheduled for October 30 at 4 PM, and again did not show up. No one called to communicate they would not be coming. I called and left a voicemail with the company. Overall, they have been terrible communicators and have provided the worst customer service we have ever experienced.