Business ProfileforWindsor Windows & Doors

I purchased Pinnacle Clad window package from my local authorized **************, the windows were late by a month on average from the timeframes produced by the mfr. This caused delays and costs associated with the windows not arriving on schedule. I would have ordered other brands if I had known I would be mislead. The product was delivered damaged. Not sure if this was done on Windsor delivery truck, dealer truck, or at the factory. Also, damaged wood from poor nailing, holes not filled as paid for, broken wood parts, etc. Very poor QA by factory. I requested my dealer get these fixed on my behalf. Was told Windsor ******************************* either doesn't respond, denies any warranty work. Lastly, their warranty is quite misleading. They state they do not do any labor or reinstallation of faulty products. Thus, they only ship parts, parts only. This is not a normal warranty for a window mfr. I wrote them a letter explaining all the issues with the very expensive window package and received zero responses. I sure cannot recommend a company like this as there is zero customer service after the sale.