Business ProfileforWellmark/Blue Cross Blue Shield of Iowa

In January of this year, I signed up for affordable insurance through Heathcare.gov and was paired up with a plan through Wellmark. In order to activate my account I had to first make a payment of $62.84, which I did on January 23, 2024. I even received a confirmation email with my name, email, account number and payment from **********************. However, when I attempted to log into my account in February it would not let me log in. I tried repeatedly over two dozen times over the next 2 and half months to log in and pay my bill or just find information on how to use my insurance, only to be told it didn't recognize my account number. I even tried to do an account reset only to be informed that my name and email are not in their system. During this time I have received numerous letters in the mail, under account number *********, about making payments (including instruction for paying online) but never receiving anymore emails. In April I received a letter in the mail stating that not only were they canceling my account but also baring me from being able to sign up for any other insurance. They are still sending me letters demanding I pay them $251.36, by "check or money order". Which, at this point, is incredibly suspicious. They want me to pay them, on top of the money I have already paid them, for insurance I never got and was never able to use while not even being able to access my account in any way. None of this makes sense and I can't tell if this is some elaborate scam or complete incompetence on the part of Wellmark. Now that I have been laid off of my job I no longer even have the money to pay for insurance, even if they were to actually let me have an account. I'd like to be refunded my money, but at the very least I would like them to stop sending me bills for insurance I never got.