Business ProfileforHomemakers Furniture

I purchased an item online on 10/29/23. After a month passed I had not received an order update, I contacted Homemakers by phone and was told the order was on back order until around 12/17/23. I waited until that date passed and still did not receive an order update or the product, so I contacted Homemakers by phone again about December 22, 2023 and was told that the item was on back order until mid-January 2024 and that I was #6 on a "list" waiting for the product and hopefully I would get on of the item when the shipment came in. I decided to purchase a comparable item elsewhere and requested a refund due to all of the hassle. I was told that the accounting department was behind on issuing refunds so it would be about 3 weeks before I received the refund. I have called multiple times, left voicemails, emailed customer support and submitted online chats to find out where my refund is. I just keep getting told that the notes in the computer show I have called and the accounting department is "working on the refund". It is 2024, NO refund takes this long to process. Homemakers has had my $370 for over 3 months now. I have tried to rectify this myself, but they are clearly looking to *** me, the customer. I enjoy shopping at this retailer and prior to this bought 2 couches from them, so this is very disappointing.