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Find a Location

Ed M. Feld Equipment Co., Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ed M. Feld Equipment Co., Inc.

      113 N Griffith Rd Carroll, IA 51401-3822

      BBB Accredited Business
    • Ed M. Feld Equipment Co., Inc.

      1330 NW Jefferson Grain Valley, MO 64029

    • Ed M. Feld Equipment Co., Inc.

      10403 Baur Suite E Olivette, MO 63132

    Business ProfileforEd M. Feld Equipment Co., Inc.

    Fire Department Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/18/2005

    Years in Business: 79

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a manufacturer and distributor of fire and safety equipment.

    Business Details

    This is a multi-location business.

    Find a Location

    Ed M. Feld Equipment Co., Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ed M. Feld Equipment Co., Inc.

        113 N Griffith Rd Carroll, IA 51401-3822

        BBB Accredited Business
      • Ed M. Feld Equipment Co., Inc.

        1330 NW Jefferson Grain Valley, MO 64029

      • Ed M. Feld Equipment Co., Inc.

        10403 Baur Suite E Olivette, MO 63132

      Location of This Business
      113 N Griffith Rd, Carroll, IA 51401-3822
      BBB File Opened:
      7/12/2005
      Years in Business:
      79
      Business Started:
      1/1/1945
      Business Incorporated:
      1/12/2000
      Accredited Since:
      7/18/2005
      Type of Entity:
      Corporation
      Alternate Business Name
      • Feld Fire
      • Feld Security
      Business Management
      • John Feld, President
      • Tom Simons, Vice President
      Contact Information

      Principal

      • John Feld, President

      Customer Contact

      • John Feld, President
      Additional Contact Information

      Fax Numbers

      • (712) 792-6658
        Primary Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      1 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sara D

      1 star

      04/15/2022

      So when you place an order from ****** and they charge you in USD... that's fine. It is not ok to charge for the same invoice twice and short the person on the exchange rate. They charged us 2 times for the same order, by the time they figured it out (I let them know) and they refunded it there was a $380 difference due to the exchange rate. There attitude was... oh well, not our issue. Due to the horrible customer service we have cancelled all orders. I rather loss some money then deal with a company that is not above board.

      Ed M. Feld Equipment Co., Inc. Response

      04/17/2022

      Below is the latest email that was sent to this customer. They cancelled their order and were fully refunded in USD. Our merchant provider, Paya, nor Feld Fire does anything with exchange rates. We were deposited $5617.60 when they purchased and refunded that amount when they cancelled. See my email below and that was sent with a screen shot of our merchant account for her transactions. This customer was fully credited. 

      We dont do the exchange rates neither does Paya as already stated. Your CC was declined twice initially. I am not sure if anyone called in to get the CC processed and was attempting to process online creating two charges. You can see the timestamps from the merchant account. Your account was refunded the exact amount it was charged the following day, again you can see that in our merchant account.  You will be refunded that amount again for the cancellation. I am not sure why you cant understand we and Paya do not handle the exchange rate, these are transactions in ** Dollar only as noted below and on your receipts. You need to contact your bank or card issuer on the exchange rate, we have nothing to do with that. I cannot be more clear with you than this.

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