Business ProfileforTri-City Electric Company of Iowa

On December 30 2022, Tri-City Electric serviced my mom's home generator that they installed in 2017. We were supposed to have an annual maint contract with Tri-City, but they never show up and each year we need to call them to remind them. I called in November 2022 and scheduled the Dec 30 appointment. **** serviced the generator and left. I was then billed > $300, which was nearly 3 times the 2021 amount. When I inquired, I was sent another invoice for $285 and they explained their rated more than doubled in 2022. Fine. I paid it. In March, there was a power outage, and my mom's generator didn't kick on. She's 85 and lives alone and is partially blind. She went several hours without power. I called Tri-City the next day, and this time *** came out and told me he reset the generator, and he'd be back out to replace the battery. He didn't do that. Now, again, there is a power outage and my mom has been without power for > 1 hour and the *** from ****************** is 3PM-6PM (~9- 12 hours). I called Tri-City and they refused to help my mom. Told me I would need to wait until Monday. OMG!!! At this point, I just want my $285 back. In addition I do not want anyone from Tri-City Electric to ever set foot on our property again. It's apparent they lack the skills and/or compassion to get the job done correctly. It was a mistkae to ever do business with this company. I will find another company to service the generator. One that cares about their residential clients, enough to ensure an 85 old woman doesn't freeze to death.