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          Find a Location

          1st Financial Bank USA has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • 1st Financial Bank USA

              363 W Anchor Dr North Sioux City, SD 57049-5154

              BBB Accredited Business

            • 1st Financial Bank USA

              PO Box 1000 North Sioux City, SD 57049-1000

              BBB Accredited Business

            Business Profile1st Financial Bank USA

            Bank
            Multi Location Business
            BBB accredited business

            Contact Information

            363 W Anchor Dr

            North Sioux City, SD 57049-5154

            Visit Website
            (800) 733-1732

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            27 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/17/1999

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            1st Financial Bank USA has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • 1st Financial Bank USA

                363 W Anchor Dr North Sioux City, SD 57049-5154

                BBB Accredited Business

              • 1st Financial Bank USA

                PO Box 1000 North Sioux City, SD 57049-1000

                BBB Accredited Business
              Location of This Business
              363 W Anchor Dr, North Sioux City, SD 57049-5154
              BBB File Opened:
              12/9/1994
              Years in Business:
              33
              Business Started:
              1/1/1991
              Accredited Since:
              11/17/1999
              Type of Entity:
              Corporation
              Number of Employees:
              485
              Alternate Business Name
              • First Financial Bank USA
              Business Management
              • Laura Zebroski, Attorney
              • Albert Hegyi, President/CEO
              Contact Information

              Principal

              • Laura Zebroski, Attorney

              Customer Contact

              • Laura Zebroski, Attorney
              Additional Contact Information

              Fax Numbers

              • (605) 235-5311
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              27 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/08/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Greetings, My name is ***************************, and I have had an active account with ************************ bank since 2008. As a long time consumer, I feel discriminated and lied too.As I came home today, and checked my mail I opened a letter from 1st bank stating that my account will no longer be opened. I called 1st bank, and asked the reason behind the made decision. I was informed that because the account was late three times, I was no longer eligible. Any time the account was late, I called, and 1st bank was accommodating, and late fees were made.I then spoke to a manager, and I again expressed that I had an active account since 2008, and to please reconsider me, The manager by the name of *** informed me that my account was late 7 times. Suddenly, my account went from being late three times to seven times.I asked to please provide me the dates, and he couldnt I am asking for a review of my account.
              Read More
              Read 26 More Complaints

              Customer Reviews

              8 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Martin B

              03/29/2024

              Predatory to youth and manipulative lending practices. Ridiculous interest rates and started charging annual fees without my knowledge!

              1st Financial Bank USA Response

              04/03/2024

              Dear **************:Thank you for your feedback. Your comments have been forwarded to our management team. We here at 1st Financial Bank USA pride ourselves on providing outstanding customer service. In order to protect the confidentiality of your information, on April 3, 2024, we sent a detailed response to you via **** Priority Mail. If you have any questions, please contact us at **************. Thank you.Executive ***************
              Read 7 More Customer Reviews

              Local BBB

              BBB serving Greater Iowa, Quad Cities, and Siouxland Region

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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