Customer ReviewsforTom's Auto Sales Inc

I would give this dealership zero stars if I could. Joe ********* was the rudest and worst sales manager I have ever encountered. I asked to speak to the owner or General Manager. He said, "I am the manager for the next 10 days , because the general manager is on vacation. You got me. I questioned him about five bad reviews I saw about his dealership on the Better Business Bureau Site, because I was calling long distance. He became angry, raised his voice, beliitled me, told me, he did not need my business and buy a car from some other dealer because I did not trust him. He then cut me off while I was talking, told me to look elsewhere and abruptly hung up the phone. I was sadly disappointed and frustrated. I can't believe he is allowed to be in mgt. I called back, he kept wanting to hang up the phone. He wanted me to put a deposit down on the car to buy it, but he never sent me any paperwork on how much the car would be , fees, taxes, misc. I aasked for the service centers repair sheet when they went through it. He said the car was perfect and they did not fill one out. He again told me the truck was perfect and they never write down anything if the truck is perfect. On their ad it stated you could make an appointment for a live video walk around. When I requested that, he said the ad is old and they don't do that anymore. He told me he was going to make an exception for me and have a salemen video conference call to do that, but it never happened. I called back to see when that was going to be, but they never answered the phone. Worst of all, Joe told me how the dealership was 40 years old, family owned and people flew in from all over the US to buy cars from them for their great cars and customer service. I was sickened by the way Joe treated me as a potential customer, then he tried to pressure me by telling me people were driving the car and it probably wouldnt be there on Monday. I am not sure if the dealership is a ripoff or Joe is just horrible at his job.

I bought a 2008 minivan from the *************** store. The day after purchase, we were taking it on a Drive when the back wheel started making noise. One tire had one loose lug nut one missing lug nut and three snapped lug nut studs. The salesman had me take it to a mechanic down the street from them and paid for towing and the repair however I had to contact the mechanic to get the job started which only took the mechanic a half an hour and they had the vehicle all day. It would have been fine if left at that. However since then I have personally replaced all of the brakes and rotors. The rear shocks didn't even have the right bolts in the back and they fell out driving down the road while I was doing 70. Both front struts were out of it so I had to replace both struts and both shocks as well as the bolts for the shocks. All four of the wheel bearings were so rusted that it took me a half an hour to beat them out of the van. It also had a bad radiator hose that had bubbled and deformed at the connection and the oil pan gasket was leaking. The van was sold as is no warranty which was fine had I known the issues with it. However it doesn't even seem like they put these vehicles through any sort of inspection other than a brief walk around. Have they done so all of these issues would have been immediately apparent to even a novice mechanic. I want to caution anybody who is thinking about purchasing a vehicle here to request that they put it up on a lift in front of them with the salesman so you know exactly what you are getting into before you walk off the lot. I have not contacted them about these issues because the salesman who I dealt with both the purchase and the repair to the lug studs had told me the day of the repair he would be in contact with the shop that did the repair and he did not in fact it wasn't until about 3:30 in the afternoon that I called the shop that my van was at and the mechanic at the shop knew the van was there but had no idea whose it was or why it was there keep in mind it had been there since 9:00 in the morning with two different reassurances they would call