Business ProfileforWillis Nissan

I'd like to start by saying that I did not originally buy my vehicle from Willis Nissan. I bought it from a reputable dealer in *********, brand new, in 2018. Knowing I lived in ********** - they recommended I do my maintenance at Willis Nissan. Between 2018 and 2022, I took the vehicle in several times for routine maintenance, as well as concerns (ex: Warning lights coming on) that arose. One particular concern I had was that the engine sounded like it was "knocking", which I know can be an issue with larger trucks. Each time I was told there was no issue to be found, and that this was how that particular model "just ************* forward to the end of 2022/early 2023, I brought the truck in for some transmission issues I was experiencing. I feared the worst, and that the entire transmission would need replaced. When they called me with the full diagnosis, they confirmed the transmission needed a complete repair, but also added that they "heard the engine 'knocking', and investigated it further". They went on to tell me the entire engine needed rebuilt, with a multitude of issues, and that in their recommendation : needed fully replaced. Here's the kicker: the valued estimate was over $25k. On a vehicle worth approximately half that. When I raised concern about previous investigations not finding anything, they stated they had no record of this. I contacted Nissan corporate, whom investigated, and determined my assessment was correct. They did have record of the concern. Nissan Corporate ended up paying a large portion of the $25k, albeit all to Willis Nissan. Fast forward to late 2023, and the transmission still wouldn't shift into gear. When I asked about the warranty, I was told it wouldn't be covered. Less than a year later; on a brand new transmission. They charged $1,500. Fast forward another month. The check engine light comes on. Another $975 to fix that. They are honestly not a moral company, and I would never recommend their service department to anyone.