Business ProfileforPalmer Trucks, Inc.

On February 24, 2022 we paid Kenworth of Indianapolis East, IN a total of $2,830.30 of that, $1083.68 was to clean the *** and install DEF filter (Repair Order #EIS5996). We took our truck into Indianapolis on January 26, 2022 because of a check engine light. The ***/Def system was covered by a warranty from another Kenworth, we provided Indianapolis with the warranty information as requested and were not told there was any problem with the warranty. The estimates we received from Indianapolis were incongruent with the partial notes provided - indicating a new part was to be put on but wasn't, another part didn't fit but should have so something was done to make it fit. We also have a second issue with Indianapolis completing work on the wheel seals and correcting a coolant leak - within 3 days we had to contact Kenworth of ********, ** because the check engine light was on again, still had problems with the wheel seals and the coolant was still leaking. This second issue is hopefully being worked out but we have not received communication from Indianapolis at all. We sent a letter to Indianapolis on March 16, 2022 detailing the issues we have with being charged for work supposedly completed under warranty or work apparently not completed correctly and requesting that they work with ******** so we are not paying again for work Indianapolis noted they completed. We also asked why we had to pay $1,083.68 for work done under warranty. Indianapolis has not responded as of April 5, 2022 and our vehicle is still down.