Business ProfileforAAA Hoosier Motor Club

4/8/2024 Have been a member of AAA Plus motor club since 1996 which covers free towing up to 100 miles one way. Called AAA for my vehicle break down on 4/8/2024 with my wife and 2 kids under the age of ********************************* ************. AAA told me their contract wrecker (********) was not towing due to the eclipse. I called a ride from ************ to pick us up and left my vehicle in a business parking lot. I contacted ******** on my way home to ************ to ask when they would be towing after the eclipse before I wasted a trip down there and they said "AAA is a bunch of dumba$$es" and that they are towing all day. 4/9/24 I returned to *********** to my vehicle and again called AAA at 6pm for a tow. Completed all steps required or asked by them and was told I would receive a call and/or text and if I had not heard from them in an hour to call back. No call, no text. I called back at 715pm and was told they didn't have a ticket. I explained that I called at 6pm and they said they did not have the ticket and I would need to create a new one. I was transferred to **** to make a new ticket and explained that I had called and 6pm and never received a call or text. She told me there was a ticket and transferred me to Destiny. Destiny advised that **** made a mistake and misread the ticket and that the ticket was from 4/8/24 when I was told the contract wrecker was not towing due to the eclipse. Destiny made a ticket and finally a wrecker arrived. I have emailed **************** to ask who to escalate my complaint to and have not heard a response. Extremely unsatisfied on their handling or lack there of and when I attempt to lodge a complaint against them, there appears there is no one to contact but they have no problem taking my money promising things they can not provide. PLEASE HELP!