Business ProfileforWalnut Ridge Family RV Sales

I am very disappointed with this company! I feel they have misinformed us every step of the way since buying our camper. They have finagled us from the beginning. But most recently we have had issues with a broken door for the outside compartment of our cougar fifth wheel. This started in July while our camper was still under warranty. There were a few other minor issues which were resolved but they had troubles getting a door in. There were conflicting stories about what was causing the delay getting a door which created a big feeling of distrust. Then when they finally supposedly got the door in they accidentally put the door on another camper by accident. So they told me they were going to expedite an order for another door. Today they told me they have the door and it was installed and ready to pick up after I pay a deductible and shipping fees?!! This has been going on nearly 5 months and was to be under warranty. What a shock. Why am I having to pay for something that was to be covered. And why should we be paying for delivery fees and such when this has been a disaster and nightmare since July. They should be doing something for us for all of the problems they caused us. Customer service is pathetic. At no point were we ever informed of any possible charges. They got our camper mixed up with another customer and put our door on their camper so I am thinking they have our account mixed up with someone else.