Customer ReviewsforAmerican Mold Experts
10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Amanda V
5 stars02/29/2024
We really appreciate so many things about this company! One- theyre customer service. Its a family business so you get to know the employees. ***** in particular is extremely knowledgeable and helpful and has talked to my husband and myself through many situations. Two- it is a clean product. We do not want our home treated with harsh chemicals our kids will be breathing in. This is a natural enzyme. Third- the warranty. This means so much as we feel secure knowing our home is safe! Weve used them several times as homeowners and trust them more than anyone else.Review from BRIAN G
5 stars01/29/2024
Very timely and answered all of our questions. I recommend there service.American Mold Experts Response
01/29/2024
Thanks ***** we have enjoyed working with you and your homeowners over the years. Keeping it mold safe!Review from Linda H
5 stars01/26/2024
We had a major remediation issue in 2018. American mold has been with us ever since for yearly inspection to insure our home is safe. ***************** is my go to at AM. She is a mold expert, reliable and trustworthy.American Mold Experts Response
01/27/2024
Thanks *****, we have enjoyed working with you and helping to transform your mold/mycotoxin issue to help to regain your health. Appreciate the referrals.Review from Timothy M
4 stars01/21/2024
Took care of our mold issues with a nontoxic product. Great product and thorough service.American Mold Experts Response
01/21/2024
Thanks for the review. As you know mold and mycotoxins is our only business!Review from Abe B
5 stars01/15/2024
I called last Friday for more information and talked to *******. He was incredibly helpful and had all the information that I needed, I would highly recommendReview from Robert O
5 stars01/15/2024
Called last Friday to ask about some mold problems with my home and ******* was very personable and knowledgeable about his job! He answered all my questions with ease and I will definitely be coming to them for future buisness! Thank you *******!American Mold Experts Response
01/21/2024
So glad we could help identify your issues. Mold is our speciality.American Mold Experts Response
01/22/2024
Thanks for taking time to review our work. We enjoyed working with you.Review from Daryn W
1 star04/25/2023
Do not recommend. At the time of our service they only employed one inspector who arrived over an hour late. After this young man spent a couple of hours walking in and around the house and taking a few air samples he attempted to answer some of our questions with much difficulty and using little more than "talking points" for his answers. When we asked him about his findings in the crawl space and behind walls that were of particular concern, he informed us that he did not have with him the tool needed (a borescope) to test for mold behind walls and refused to go into the crawl space to get a sample of visible mold.- which were the the main reasons we hired American Mold Experts to inspect our home. In fact we spent much time on the phone talking with ****, the owner of the business about these areas of our home that were of concern and he assured us several times that the inspector would use a borescope and samples to detect any problems. Needless to say we were very upset at having spent $800 for such an extremely inadequate and unprofessional home inspection. Given our negative experience with American Mold Experts this company seems to be nothing more than a scam and we are wondering how in the world they ever received a five star rating from the BBB.American Mold Experts Response
12/20/2023
That inspector is no longer with us. We apologize he had such a negative experience which is not our norm. We specialized in mold sick clients since 2012. Our normal assessment and testing is $399. Only larger homes that require more tests ie lab fees would pay $800. All lab results were delivered. And the most important issues is to find out why there is mold and what needs to happen to cure the mold from a home. No remediation needs done prior to causes being cured.Review from Shelley L
5 stars06/14/2022
The staff were so friendly and helpful. They answered all of my questions and took the time to sit down with me personally in order to review their process and to address my concerns. They respond promptly to follow up inquiries. Super impressed!American Mold Experts Response
06/15/2022
We appreciate the 5 star review. We are blessed to have a great team that really cares for our clients and making sure its right and you are safe.Review from Angie F
5 stars06/10/2022
American Mold Experts did a fantastic job on our mold remediation. We were closing on our house and they completed it quickly! We worked with several people who were all very good communicators and prompt with their service, very professional. They used third party testing, treated with non toxic products, and retested to show the great results of their treatment. They are a great company and ***** is amazing to work with. Highly recommend them.American Mold Experts Response
06/14/2022
Thanks for the review, we always enjoy helping to return a home to mold-safe!Review from Deb T
5 stars06/09/2022
We obtained 3 mold quotes for the remediation of a unique **** sq ft living space and decided to go with American Mold Experts out of ***** IN. The inspector, ****** was professional, efficient and very knowledgeable. He explained everything in understandable terms and answered all our questions. The remediation team was highly efficient, thorough, and pointed out specific trouble spots for us to correct during the actual remediation to avoid future problems. Both my husband (surgeon) and I (microbiologist) were highly impressed by American Mold Experts and felt we had selected the right company to do the job. American Mold Experts use a non-toxic enzymatic solution for mold remediation and assisted us with our insurance claim. My allergy/asthma symptoms improved within a week of treatment. We highly recommend this company.
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 AM |
---|---|
TTuesday | 8:00 AM - 5:00 AM |
WWednesday | 8:00 AM - 5:00 AM |
ThThursday | 8:00 AM - 5:00 AM |
FFriday | 8:00 AM - 5:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.