Business ProfileforThe Laser Agent

11/2/22: Negotiated price of 2 machines, via ***** $28,000 total Delivered: 11/10/22 1/3/23: (holiday delay/company out of office): Called & spoke with **** after starting my ****** for the first time since being received & finding it would not come out of standby mode. Was informed it was likely a coolant leak. Tried ****** several more times, to no avail. Since it wasnt a necessary need at the time, I simply requested they help me troubleshoot, take a look at it & /or repair whatever it needed. 1/10/23: Hadnt heard back from company, so I sent follow up to **** Shafer who told me he would send over an evaluation invoice & put me on their schedule. Received evaluation invoice for $750. I declined to have the company evaluate my machine for 1/4 of the cost I had already paid them in cash. 2/13/23: Started my Apogee Elite laser ($25K). Error codes began to appear. First error said, needs water, but had to order connector funnel to do so, Added (distilled) water (reg maint) according to the owner/operators manual. Restarted machine, different error code appeared. I immediately emailed ****. Told him I now had 2 refurbished machines bought directly from their company for $28K that were both erroring out & unusable. Asked that he consider repurchasing the machines from me for what I paid as I felt I have been taken advantage of, & have been sold a machine not properly refurbished. So, here I am, $28K later, 2 nonworking machines, without the ability to pay for an evaluation fee because I spent my money with a company that does not stand behind their work. I understand what refurbished means, but when purchasing large ticket machinery, I do expect it be adequately refurbished. The count shows very minimal fires on the laser itself since my purchase, many of which are test fires. So, its very obviously hardly been used. Now, this company doesnt respond to my emails/calls/texts regarding repurchasing.