Business ProfileforSeven Corners, Inc.

Total waste of money! My flight was canceled due to weather and no other flights with my airline were flying to my destinatinon for the rest of the day. I took the time to call a representative with Seven Corners and ask since I would be delayed for roughly 18 hours with my current airline company if my insurance would cover a ticket with another airline(much higher price) to get home sooner. The person I spoke to had broken English so we were having issues communicating. I asked her if my situation would be covered and she kept saying she couldn't guarantee anything, that I would have to file a claim once my trip was completed. Of course my claim was denied because I ended up getting home and not being delayed 6 hours. I called a representative to ask more questions and this time got someone who spoke clear English and she explained the reason they were not covering it. I asked why didn't the person I originally spoke to didn't tell me this and she said they should have advised me that it would not cover my situation. So, because someone with SC didn't know their own policies, it cost me. Clearly if I had known this, I could have got reimbursed for travel to a hotel and back, meals, and flown out the next day with my original airline.

Thank you for leaving your review and we understand you are unhappy with the claim determination. We are currently reviewing the contacts on file and will reach out to you if anything additional is needed.