Business ProfileforBasement Systems of Indiana, LLC

Called them in an emergency when basement windows were leaking, pouring water into the basement. *** took a deposit from me on August 15, 2023 of $1138.86 and said they would have windows cut and put in. *** finally called me again on August 23rd and said they were still waiting on the windows. After hearing nothing more, I called him on September 6th and inquired as to what was going on, because there was still water coming into the basement. He then informed me it would take 3 to 4 months for them to put our windows in. I asked for a refund on my deposit. He begged me to give him a little more time, and we began texting. He asked what the absolute deadline was for them to put the windows in. I told him the absolute latest would be the coming week (Sept *****.) He said he would see what he could do and if it was not possible, he would issue me a refund. On Thursday, September 14th, I still had heard nothing from him, so I texted him again. He told me they would be having a meeting the following morning (Sep 15th) and he would have an answer for me that afternoon. I again heard nothing. I reached out to him today (Sep 18th) and he told me he was out of town and "they'll probably issue you a refund." I was put in contact with his manager, who refuses the refund because they "paid for the windows already." All I want is my deposit back. I have, in text, *** agreeing to refund me if they could not put the windows in on the week of the 11th.