Business ProfileforHomepro Heating & Cooling, LLC

I had issue with my ** where cold air is not blowing thru the Registers so I have started calling this company from 06/30/2022 many times requesting a call from technician on ************ number which happened to handled by answering company ,they took my message and sent to the company but haven't received any call back for almost a month so I have to get my ** temporarily fix by other companies ************* installed HV** system in our home couple years back and same year of installation there was issue with my ** due to low refrigerant due to oil leak on the ** Condenser ,Technician arrived and filled refrigerant back then but didn't address the refrigerant leak issue .Now the problem started again and the coils are frozen and my home doesn't cool anymore .I had to work with other company to fill refrigerant as it was almost 0 on scale of 10 but it didn't help for long.Finally Homepro called me mid July and sent a technician who detected and confirmed there is oil leak from the coil of ** Condenser .He said he fixed it but when I checked it few weeks after he fixed it I still see oil leaking and called the customer service many times asking for assistance but haven't received any callback until today. *************************** is handled by a answering company who just takes notes from customers and pass it to the company ,we as customers don't have an option but just keep calling customer service as there is no other alternative to contact the Company or escalate the issue to someone above the technicians.In few more months my ** will be out of refrigerant again if they dont address the leak issue permanently, It will cost me few hundred dollars every time I need to refill the refrigerant .I'm requesting thru you to the company to fix the leak issue permanently as this company didnt do the work right when they installed it initially.