Business ProfileforLong's Mattress

We were returning customers to Longs Mattress after a purchase several years ago and had full trust in them. We visited the ******** store and tested mattresses there. On July 7/1/2023 we purchased a mattress after spending a lot of time in the Greenwood store as well trying out the floor models. On 7/18/2023 we received the mattress and the first night the mattress did not feel the same. After a few nights, I was waking up with pain in my hips and back. My husband was having back pain as well. We went back to the store on 7/25/2023 and laid on the store mattress we originally did and in no way did the floor model feel like the one we received. Fearful that their product supplies were inferior now to what the floor model is, we upgraded to another model. We left a message with the owner of the store of our concern that we wanted to talk to him. He has never responded. We even contacted the salesman again and he indicated he would let the owner know to call us. We have yet to receive any communication from them. With their return calculations it feels like a slight of hand with numbers and that we have been through a bait and switch at this point. We have yet to receive the other mattress and have been sleeping on our guest bed because the other mattress is so bad you cant even sleep on it. In fact it is already sagging and this mattress was touted as being approved for arthritis. Since no one is concerned about our issue we do not want to do business with this company ever again and want a full refund. We paid with check and they have had our money with nothing to show for it for a month. If we had purchased with a credit card we would have placed a dispute. ****** learned on our part.