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          AES Indiana has 1 locations, listed below.

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            • AES Indiana

              One Monument Circle Indianapolis, IN 46204-2901

              BBB Accredited Business

            Business ProfileAES Indiana

            Electric Companies
            BBB accredited business

            Contact Information

            One Monument Circle

            Indianapolis, IN 46204-2901

            Get Directions
            Visit Website
            (317) 261-8222

            Customer Reviews

            1.03/5

            Average of 60 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            124 complaints closed in last 3 years

            73 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/19/1920

            Years in Business: 123

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            One Monument Circle, Indianapolis, IN 46204-2901
            BBB File Opened:
            4/14/2008
            Years in Business:
            123
            Business Started:
            1/19/1901
            Business Incorporated:
            10/27/1926
            Accredited Since:
            12/19/1920
            Type of Entity:
            Corporation
            Alternate Business Name
            • Indianapolis Power & Light Company
            Business Management
            • Ms. Catherine Lockhart, Community Manager
            • Mr. Ken Zagzebski, President/CEO
            Contact Information

            Principal

            • Mr. Ken Zagzebski, President/CEO

            Customer Contact

            • Ms. Catherine Lockhart, Community Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            124 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            I contacted AES on 2/23 to initiate service for our new house. The customer service representative assured me that she would arrange everything and call me back to confirm the details. However, it's been over a month now, and my meter still hasn't been added to their system. Consequently, I can't access my billing or account information until this is resolved.Despite sending multiple emails to the customer service team, I've only received responses after more than three business days, and they haven't been helpful in addressing the situation. Today, a supervisor called me, only to provide the same information and admit they don't have a definite date for when the meter will be added.I was advised to call back on Fridays to check the status of the "task" in their system. Frankly, I've dealt with many utility companies, but AES is the worst by far. How can they not provide a concrete date for setting up my service? Excuses about slow system updates since November are not acceptable.
            Read More
            Read 123 More Complaints

            Customer Reviews

            60 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shelley D

            04/11/2024

            AES customer service has surpassed what now used to be the worst customer service ever with ******** AES HAVE YOU FORGOT WHO THE CUSTOMER IS? Not worthy of the one star I had to to submit my review.
            Read 59 More Customer Reviews

            Local BBB

            BBB Serving Central Indiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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