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Find a Location

Indiana Grand Racing & Casino has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforIndiana Grand Racing & Casino

    Casino

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4300 N Michigan Rd, Shelbyville, IN 46176-9751
    BBB File Opened:
    6/5/2013
    Years in Business:
    21
    Business Started:
    12/1/2002
    Date of New Ownership:
    2/20/2013
    Business Incorporated:
    5/18/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Indiana Grand Casino/Indiana Downs
    • Centaur Acquisition, LLC
    Business Management
    • Mr. Rod Ratcliff, CEO
    • Mr. Jim Brown, President/COO
    • Ms. Beth Litteral, Assistant
    Contact Information

    Principal

    • Mr. Rod Ratcliff, CEO
    • Mr. Jim Brown, President/COO

    Customer Contact

    • Ms. Beth Litteral, Assistant
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I went to the Casino on March 19th to have fun an I ended with a bartender charging my card after receipt was in my hand an after hrs. OK the maid last call 4 alcohol I made my way up to the bar had to stand in the line finally got to the bar order a ********* and a ***** the beer was in ****** Lite I was charged $21 I gave the gentleman my card and then I handed him $5 tip when he came back and gave me my receipt I continued my evening gambling and having a good time all of a sudden I went to the *** and it declined me getting me any money now mind you I know what's in my account so I went to the car and got my phone put my camera up and low and behold the bartender decided to give himself a large tip enough well where's my bank flagged it as suspicious and shut my card off now here it is April 8 and I discussed this issue with them a total of 3 times but call **** several other times and only got one call back they said they refunded my money this is 3 weeks ago they won't return my call they won't refund my money and they keep ignoring me this is not proper business from such a place if anybody has any suggestions please advise but watch your p's and q's do not use your debit card do not give it to the bartender he and I said he is a thief

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deloris T

    1 star

    09/19/2021

    Be careful! Im warning you because this just happened to me and Ive seen it happen to others This casino will rob you of bonus money.. they have a habit of locking up machines in the bonus round. Then they reset machines causing you to lose whatever winnings you would have gottenthis only happens when you are about to win the grand prize. There is nothing you can do about it except dont go!!!

    Local BBB

    BBB Serving Central Indiana

    BBB Reports On

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