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Find a Location

Tom Roush Lincoln Mazda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Tom Roush Lincoln Mazda

      525 W David Brown Drive Westfield, IN 46074

      BBB Accredited Business
    • Tom Roush Lincoln Mazda

      PO Box 898 Westfield, IN 46074-0898

      BBB Accredited Business

    Business ProfileforTom Roush Lincoln Mazda

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/19/1977

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Tom Roush Lincoln Mazda has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Tom Roush Lincoln Mazda

        525 W David Brown Drive Westfield, IN 46074

        BBB Accredited Business
      • Tom Roush Lincoln Mazda

        PO Box 898 Westfield, IN 46074-0898

        BBB Accredited Business
      Location of This Business
      525 W David Brown Drive, Westfield, IN 46074
      BBB File Opened:
      2/13/2008
      Years in Business:
      51
      Business Started:
      10/6/1972
      Business Started Locally:
      12/1/1972
      Business Incorporated:
      10/6/1972
      Accredited Since:
      12/19/1977
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Tom Roush, Inc.
      • Tom Roush Mazda
      Related Businesses
      Business Management
      • Mr. Thomas Roush, President
      • Mr. Jeffery S Roush, Owner
      • Mr. Steve Reynolds, Controller
      Contact Information

      Principal

      • Mr. Thomas Roush, President

      Customer Contact

      • Mr. Steve Reynolds, Controller
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/20/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      On 9/8/22, I purchased a used 2014 Infiniti QX60. When we test drove, the ** did not blow cold. They offered to keep it overnight so the service **** could remedy this. I returned on 9/9/22 to pick up the vehicle, only to be told that filling up the freon did not fix it. They assured me the warranty would cover that repair... if I waited about 30 days from the date of purchase (otherwise, the warranty would call it 'pre-existing'). I didn't like the sound of that, but went along because the paperwork was done. A couple days later, on 9/13/22, the check engine light came on. Less than 5 days. I contacted Roush the next day. They were able to get me into the service **** at ********** but not until on 9/20/22. I had to drop off forms related to my trade in and made them schedule the ** appt while I was there (10/20/22). On 9/20/22, ********* said there were 'loose bolts' causing the issue and sent me on my way. Two days later, on 9/22/22, the check engine light was on AGAIN. I reached out to Roush the next day. They said 'as long as it isn't blinking, you can drive it until your appt on the 20th'. Today was 10/20/22. The ** couldn't be diagnosed due to colder temps (Infiniti specific). Not my fault. I was TOLD to WAIT and it bit me in the a$$. Check engine light=catalytic converter. They can't fix it. I have to take it to an Infiniti dealer. My other option was to send me to a 'muffler shop' to get it replaced, but that would void the warranty if that part had an issue later. NO. I LITERALLY told them today that I didn't want this car anymore. I am anxious every single time I drive it and they should've never sold me a car that wasn't inspected or vetted beforehand. The ** hasn't worked since day 1. The check engine light has been on since day 5. At this point, they should give me the option of exchanging the car for something else. The cost of this car vs what I am getting out of it is not worth it. Give me another car or give me down pymt $$ to get a car elsewhere.
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dan W

      1 star

      03/25/2024

      We called TOM ROUSH Lincoln car dealership located at ************************************************, and talked to a salesman, *******************************, who was very helpful. We initially wanted a 2024 Lincoln Nautilus. In order to hold the vehicle, which hadn't arrived yet, he said we would pay a $1,000 deposit to the dealership. He also told us that if we did not buy the car through his dealership, he would credit our card for $1,000 because it was refundable. It was going to be several weeks for that vehicle to arrive, so we decided on a 2023 Lincoln Aviator. He did have one, and we went to test drive it. He put the $1,000 deposit on that car. We drove from **********, **, to the Tom Roush dealership to test drive it. We liked it and decided to buy that car. We told him that we would have the funds the following Friday to purchase the Aviator. At that point, **** got his sales manager to talk to us. The sales manager, ***********************, told us if we did not buy the car today, they would not hold it for us until next Friday when we would have our funds ready. We did not understand why they would not hold the car for another week. We paid them the $1,000 refundable deposit to hold that car. **** said we could finance the whole thing, and then next week, we could pay the car off. We did not want to do that. We left. After driving 2 hours back home, I called the president of the dealership, **** ROUSH and left a voicemail for him to call me. He has never returned the call.I am surprised that a Lincoln dealership would use this type of high-pressure tactics. We recommend never buying a car from this dealership.

      Tom Roush Lincoln Mazda Response

      03/30/2024

      The customer was refunded the $1000.00 deposit.   We do not hold vehicles for over a week.   This customer was from out of state and did not buy a car from ** and has never done business with us.

      Local BBB

      BBB Serving Central Indiana

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