Business ProfileforEastgate Chrysler JEEP Dodge Ram

Took my truck here because my regular mechanic could not figure out what was wrong with it, Eastgate had it a whole day and could not figure it out called and said they would have to do some reference called me next day said I needed a cat.converter $ ******* and couple of oxygen sensors total **** $2331.27 told them to go ahead and fix it called me said truck was ready but still needed a muffler it was clogged too so it was still running a liitle rough but it would be good after I got muffler replaced I decided to take somewhere else to get muffler so it would be cheaper picked my truck up did not even make it out of parking lot it died 3 times so left it there they replaced spring valve and gasket on cylinder head $324.87. Picked truck up went straight to muffler shop guy said nothing wrong with muffler thank goodness he was honest could have been out more at Eastgate if they would have replaced it. Drove my truck a total of 4 days started doing same thing took it to my regular mechanic didn't want to trust Eastgate after told me needed a new muffler my mechanic had it a few months trying to figure it out he works alone so had to work on other vehicle to continue to make money he fixed it was ignition switch and he replace battery connectors cheap fix. Went back to Eastgate to see if they would compensate me mechanic said switch could not have been problem well it's running great now went home looked on internet said that could be problem took papers and showed them , took 3weeks for them tell me they would not do anything because I should have brought it back to them (so they could **** me off again) and it had been 4 months and my truck has almost ***** miles on it don't understand what mileage has to do with anything they didn't have a problem taking my money! No where on paper work does it say they tested cat. I think they just guessed at it. When you write a review store manager response just so he seems like he is concerned he does nothing!!

*******************, I apologize for any inconvenience this has caused you. I do believe that you had this vehicle at another independent shop and that they could not fix it and advised you to bring it to us. The oxygen sensors were completely clogged on your vehicle, which in return clogged the catalytic converter. As soon as we removed the clogged O2 sensors off your vehicle, the truck started right up. Due to your vehicle having almost ******* miles, we also have to consider that with higher mileage, the likelihood of your vehicle having issues would increase. I sincerely apologize that you feel this way as previously stated. I would also say, if there was another issue with the vehicle and you had just spent that much money on it after you picked it up, why wouldn't you call and talk to either the service manager or myself and address the problem. I try to treat every customer as I would like to be treated or as a family member of mine, but those items needed to be addressed and fixed for your vehicle to run correctly. Like you said, the vehicle ran when you picked it up and ran for a couple days. Please feel free to reach out to me, so we can discuss this more if you would like.Thanks,*********************** General Manager Eastgate CDJR