Reviews

Review Details

• Review fromFred W

  Date: 03/30/2025

  1 star
  Last year in August they came out, my system was very low and took approximately 4.5 pounds of Freon. The system was not cooling again, so I called them explaining the above. They said they would send someone out for possible warranty work. If it was a different issue I would need to pay the $***** service fee. Than was fine with me. I was at work when they came, my adult son was home. After checking the system the tech called me and advised the expansion valve had failed and the system was full of freon. They wanted $1600.00 to replace the valve. This is high so I paid the ***** and got a second quote. This tech added 4 lbs of freon and the system is cooling as designed. I feel One Hour lied to me so they wouldn't have to warranty anything. The second tech recommends the evaporator core be replaced as it is aluminum and known for leaking, also on the low pressure side, if the leak was on the high pressure side it wouldn't last for several months before needing to be recharged. It's a very slow leak and the evaporator core is made in a box, not easy to find a leak. The rest of the system has been checked for leaks multiple times now.
  

  One Hour Air Conditioning & Heating

  Date: 06/20/2025

  Hi ****, we appreciate you taking the time to share your experience, and were sorry for any frustration this situation has caused. Our management team has reviewed the details of your visit and has reached out to personally address your concerns,especially surrounding the evaporator core, which is included in our suggested TXV replacement. HVAC issues can be complex, and recommendations are based on the systems condition at the time of service. We appreciate the opportunity to have provided an initial diagnosis and understand the importance of a second opinion to feel comfortable with your decision. If you have any further concerns or would like to continue the conversation, please dont hesitate to reach out to us at ********************

• Review fromROSE E.

  Date: 01/13/2025

  5 stars
  Wonderful experience! Everything was explained and we felt like educated buyers. I will recommend to all my friends and family. It was a very good experience and we are very happy.

• Review fromRose M

  Date: 01/11/2025

  5 stars
  This company has an excellent communication skillset that I don't see often. From the first call, the office had me scheduled and a time frame within 4 hours, which was great. The office sent me a text with the picture and name of the Rep that was coming, which I also loved. Rep got here, put his slip on booties on before he entered the house, another surprising thing that not many other companies even think of when they enter my house. Winston was dressed nicely, had a smile for us and was all business. He got in the attic to look at the unit and double checked everything there and outside. He explained what he saw and even showed us pictures. Very thorough and professional. Next day the company sent out their inspector to see what plan of action we could take because the unit was old and heating element obsolete. Our ducts were lying on the attic floor and should have been handing so the flow could flow! Very happy with One Hour Air Conditioning & Heating. Thank you for paying attention to details and explaining on our level.

• Review fromJeannie R

  Date: 01/03/2025

  5 stars
  Knowledgeable, professional, explained everything he was doing in an easy understandable manner. He answered all my questions.

• Review fromLinda G

  Date: 12/25/2024

  5 stars
  Thorough job, great explanation!
  Technician explained all he completed and additional work that could be completed, if I choose to do so in the future.

• Review fromHelen G

  Date: 12/21/2024

  5 stars
  Michael was great! He was professional and knowledgeable. He explained everything he did and was friendly with everyone in my family including my fur baby.

• Review fromClaire B

  Date: 12/20/2024

  5 stars
  The crew arrived promptly and did a very professional job. They were very respectful of me and my property. I would highly recommend this company!

• Review fromAndrew C

  Date: 12/17/2024

  5 stars
  The company and the technician are both professional, very accurate on appointment times etc. the technician is very thorough in servicing the A/C and Heat system

• Review fromAlberto V

  Date: 12/12/2024

  5 stars
  Rama was very courteous and professional. He explained everything he was doing and provided valuable recommendations. Good job!

• Review fromLisa M

  Date: 12/09/2024

  5 stars
  We have used them.for 10 years. They are always honest and professional.