Customer ReviewsforMercedes-Benz of the Woodlands

You would think that a dealership like Mercedes-Benz of the Woodlands would have higher standards, but this is definitely not the case! After dropping my vehicle off & having their Pre-Owned Manager, Justin Johnson, assess it, he sent me a valuation (in writing) which I accepted. I agreed to the amount he provided me & notified him I would return the following day to sell the vehicle & sign required paperwork. He replied, "Great ask for Mike Lilley". When I returned the following day, Mike Lilley (Sales Manager) sent someone else over to handle our situation. Since this person was brand new, he returned with his General Sales Manager. This person, Nick Botusan (General Sales Manager), proceeded to condescendingly inform me that he was not going to purchase my vehicle. I asked him why they were not going to honor the quote I received in writing from their own Pre-Owned Manager, but he arrogantly replied that he was HIS manager. So despite having a documented quote in hand, it's astounding how they still refused to honor their own written promises. Instead of the professional & esteemed regard I was accustomed to associating with Mercedes-Benz, they were instead rude & dismissive. Their discourteous attitude made it clear that they couldn't care less about providing decent customer service. The most appalling part was their complete disregard for ethics. It's one thing to make a mistake, but it's another to blatantly deceive customers. Providing a written quote & then refusing to honor it is not just bad business practice—it's deceitful and unethical. It's a slap in the face to anyone who walks through their doors expecting honesty & integrity from the Mercedes-Benz brand. So if you're looking for a dealership that values honesty, communication, & basic decency, look elsewhere! Mercedes-Benz of the Woodlands is a shining example of everything that's wrong with the automotive industry. Save yourself the headache & take your business elsewhere.

We regret that you decided not to accept our agreement to honor the original offer. In another review we see that you stated you sold the vehicle elsewhere. We hope that was successful for you.

I am outraged not being able to enhance my experience with Mercedes-Benz and better the collaborative equipment they provide. Eric from one place to another hung up the phone on me and after explaining how obstructive they are being with me I received a call forward with Anthony and he too hung up the phone. How terrifying that a respective position releases garbage to the public.

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