BBB Accredited Business Profile

Luminess Direct LLC

Luminess Direct LLC

(888) 793-7474

Luminess Direct LLC

20 years in business
Headquarters
12802 Capricorn St
Stafford, TX 77477-3913
Fax Numbers
  • (713) 532-2499
Additional Phone Numbers
  • (877) 749-5777
  • (888) 800-8872
Additional Email Addresses
  • alana@luminessair.com
  • help@luminessair.com
  • sales@luminessair.com
  • care@luminessair.com
  • tech@luminessair.com
  • Support@luminessair.com
  • Eliana@luminessair.com
BBB File Opened: 01/16/2004
Business Started: 04/30/1997
Business Incorporated: 04/30/1997 in TX
Type of Entity
Limited Liability Company (LLC)
Business Category
  • TV Home Shopping
  • Beauty Supplies

Service Area
We service the following area(s): Texas
Alternate Business Names
  • Genesis Brands
  • Ultimate Scrubber
  • Luminess LP
  • GHP Gel Nail Systems LLC
  • Luminess Cosmetics, LLC
  • Luminess Air
  • Luminess

BBB accredited business

A+

Overview

This company specializes in airbrush cosmetic formulations and airbrush innovations.

Luminess Direct would like consumers to know that if they have an escalated issue to please send an email to alana@luminessair.com


The company would like you to please see below.

"30 DAY TRIAL $19.95 INCLUDES FREE SHIPPING” means that for $19.95 the consumer can try product for 30 days with free shipping.  
After 30 days the product is the consumers for a cost of  5 monthly payments of fifty-nine dollars and ninety-nine cents.  The consumer will see a charge of $26.97 on their credit card and then after 30 days there will be 5 monthly payments of $59.99 for the complete system each charged to customer provided credit card.



Below are the Terms and Conditions disclosed to customers at time of purchase prior to check-out.  The order will not be processed until the customer checks the box confirming that he/she has read and accepted Luminess Air Terms and Conditions.   

GUARANTEE
 Try the Luminess Air or Luminess Tan Airbrush system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price and security deposit(installment customers) less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you find the foundation shades received to be too light or too dark then you may contact the Luminess Care department for assistance by calling 1-888-793-7474.   

MULTI-PAYMENT TERMS Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge fee, security deposit (equivalent to 1 agreed upon installment payment) and shipping and handling will be charged at the time of order. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees. Customer will be automatically billed first installment after 30 days from ship date and then subsequent installments in 30 day increments until full balance is paid-off in full. The security deposit will be applied towards 1 agreed upon installment. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable. If any scheduled payment is missed or declined, the customer will additionally be responsible for a late payment charge of $ 20.00, and all collection fees, including without limitation, attorneys fees that may result.   

REFUND POLICY
 Initial 30-day trial cost plus shipping and handling charges are not refundable. Applicable refunds on authorized returned product will be processed within 30 days of receiving returns. Allow 4-8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us IMMEDIATELY at 1-888-793-7474 before calling your credit card company as this will expedite claims).Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by check by phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of our receiving and approval of return. Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund was issued because we were unable to verify that the return was ever received at our facility.   

ORDER DELIVERY TIME All orders with standard shipping are shipped between 2–6 weeks** after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7–10 business days. Consumers can expect an average of 2–10 days to receive delivery after order is shipped from our facility. Contact us if you have not received your product within the respective applicable delivery time. *These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 2–6 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.   

REFUSED DELIVERY
 Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.   

RETURN POLICY
and 30-DAY MONEY BACK GUARANTEE POLICY You will need to obtain a Return Authorization (RA#) Number by calling us at 1-888-793-7474. Product qualified for return authorization will be issued an RA#. Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A returned package must be received in our return processing facility within ten business days after RA# was issued. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. RA approved Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization. 

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-888-793-7474 from Monday to Friday during business hours of 8:30 AM to 5:30 PM Central time.  

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Luminess Direct LLC

Luminess Direct LLC

BBB ACCREDITATION SINCE 07/26/2010

Customer Review Rating:

66%
31%

Composite Score: