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          Find a Location

          Astound Broadband powered by En-Touch has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Astound Broadband powered by En-Touch

              11011 Richmond Ave Ste 400 Houston, TX 77042-6723

            • Astound Broadband powered by En-Touch

              4106 Fm 723 Rd Rosenberg, TX 77471-9293

            • Astound Broadband powered by En-Touch

              5777 Sienna Pkwy Ste 200 Missouri City, TX 77459-6050

            • Astound Broadband powered by En-Touch

              16055 Spring Cypress Rd Cypress, TX 77429-1769

            Business ProfileAstound Broadband powered by En-Touch

            Long Distance Phone Service
            Multi Location Business

            Contact Information

            11011 Richmond Ave Ste 400

            Houston, TX 77042-6723

            Visit Website
            (281) 225-1000

            Customer Reviews

            1.2/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company specializes in telecommunications services including: Internet, local and long distance voice, digital cable television, home security monitoring, and home automation.

            Business Details

            This is a multi-location business.

            Find a Location

            Astound Broadband powered by En-Touch has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Astound Broadband powered by En-Touch

                11011 Richmond Ave Ste 400 Houston, TX 77042-6723

              • Astound Broadband powered by En-Touch

                4106 Fm 723 Rd Rosenberg, TX 77471-9293

              • Astound Broadband powered by En-Touch

                5777 Sienna Pkwy Ste 200 Missouri City, TX 77459-6050

              • Astound Broadband powered by En-Touch

                16055 Spring Cypress Rd Cypress, TX 77429-1769

              Location of This Business
              11011 Richmond Ave Ste 400, Houston, TX 77042-6723
              BBB File Opened:
              8/11/1999
              Years in Business:
              27
              Business Started:
              5/29/1996
              Business Started Locally:
              5/29/1996
              Business Incorporated:
              7/1/1998
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • EnTouch
              • En-Touch Systems, Inc.
              Additional Contact Information

              Fax Numbers

              • (281) 225-0540
                Primary Fax
              Read More Business Details and See Alerts

              Customer Complaints

              11 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/09/2022

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Complaint Details Unavailable
              Read 10 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert C

              01/01/2023

              When it works - it is great. About once or twice a quarter the internet goes out and takes considerable time for service to be restored. Currently writing this after service has been out for about 24 hours. It came back for a few hours overnight before going out again. The service estimation call line simply adds two hours from the time you call for the approximate time service will be restored, which is a very disingenuous way of informing customers of the issue and providing appropriate status of the situation. Very disappointed in the service and will consider different options once my contract is up. If the issue persists I will look into termination for cause as they are not providing reliable service in a day in which many people are depending on reliable internet. Would strongly recommend weighing the pros and cons of providers in someone’s area before going with them.

              Astound Broadband powered by En-Touch Response

              01/03/2023

              Hello, Robert! Thank you for sharing your recent experience with Astound Broadband. Providing reliable service is of the highest importance to us, and I understand how disruptive connection issues can be. I'd be glad to review your account and make sure your concerns are resolved. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -Jackie
              Read 4 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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