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            Business ProfileforBackyard Oasis

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/26/2010

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company specializes in swimming pools, spas, Outdoor Kitchens, waterfalls, and fountains.  New Construction and Remodels

            Business Details

            BBB File Opened:
            4/9/2003
            Years in Business:
            24
            Business Started:
            11/20/1999
            Business Started Locally:
            11/20/1999
            Business Incorporated:
            7/5/2001
            Accredited Since:
            7/26/2010
            Type of Entity:
            Corporation
            Business Management
            • Ms. Faye Williamson, Owner
            • Mr. Bob Williamson, Owner
            • Ms. Cheryl Masters, Owner
            Contact Information

            Principal

            • Ms. Faye Williamson, Owner
            • Mr. Bob Williamson, Owner

            Customer Contact

            • Ms. Faye Williamson, Owner
            Additional Contact Information

            Fax Numbers

            • (281) 357-1173
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In December we signed a contract with Backyard Oasis for a pool, spa and outdoor kitchen. The project was started May 4. We expected damage to the sprinkler system but their trench for the gas line totally ripped out all the wiring to the system. After days of stalling I pad $5000 to get it repaired. The workers kicked the gate to open it when locked and along with other wood slats , grass, rock edging of flower beds were destroyed. The gas grill & fridge were left outside for 12 weeks on the ground with lizards and other bugs finding a home in it. When it came time to install the crew sent by backyard oasis refused to install appliances because they were to dirty and beat up to be installed as brand new. The grill and fridge installers returned weeks later (after they were notified the appliance were re-ordered and brand new) to again refuse because the same appliances were sitting in mud in our backyard. The travertine that was installed had to be jackhammered up to install the electrical . When the travertine repair was done it was awful for they were irritated about coming back. "Mike" the supervisor for the project was seldom here. "Michelle" the project manager was a no show after giving us wrong information about watering the Gunite. The grill was returned after much discussion and we waited weeks for a new grill. When supervisor brought the "new" grill to our home is was full of dirt, grime, grass and a scratch on the lid and no box They took it away after being unable to explain it. The walk way to the pool from patio is no longer included and yet it is part of the 9/2021 youtube design given to us by Backyard oasis. We walk in grass & mud to get to pool. Flagstone & bricks have gaping holes They said we had to paying off the pool, $120,000.00 in order for them to finish the project; which we did. The Kitchen and pool are unfinished and no response when we ask to talk to the owners. Sad that they ignore and disrespect senior citizens.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Debra P

            06/08/2021

            They started a Pool for us in February 2021 and we are still trying to get the Pool completed which is now 5 months. We are stalled on elevation for the decking, which we had to hire an engineer firm come out and survey the drainage and decking. The decking and drainage are at wrong elevations and if completed to Backyard Oasis design would flood the house after one bad rain event. When we were selecting a Pool Company for the new Pool we did our research and Backyard Oasis had the best reviews but that was prior to COVID. **** ******* ** ***** ** ******** **** ***** **** **** **** ***** *** ********. At no time through this process did our Project Manager "Tommie" come out to the site and look at the project. She never leaves the office! We had a superintendent "Will" who did drive by's only to collect money. They (Backyard Oasis) DO NOT supervise their subcontractors so we have had a lot of things redone (tile, rebar, drainage) 3 times and still not done yet. We should have gone with ***** ***** or ******* ***** but we felt the were a little more expensive but by the time this project is completed it would have been worth the extra money. We have had to babysit the subcontractors because they are not supervised they have destroyed the fence, completely knocked down 2 Japanese Blueberry Trees with the Bobcat, destroyed flower beds. We had 3 neighbors doing Pools at the same time with **** ******** and have all been completed at the end of April but they had Project Managers show up. This has been a painful process in dealing with Backyard Oasis and the management Team. Tommie will also change order you to death so by the time we are done this project will be the same if we had gone with ***** or ******* ******. I hope this project gets done before August 2021. Anyway if anyone is doing a new Pool design just be prepared that this will be a SLOW and PAINFUL process if you use these people. Good Luck!

            Backyard Oasis Response

            06/22/2021

            This is heartbreaking and disappointing we never want anyone to feel this way. We will turn this around. It is true the project started in late February and we have had a few hiccups along the way. There is no doubt we could have and should have done a better job. I know communication is very important and we could have done a better job keeping them informed of the next steps. I have met with the Ishee's and I hear and understand their concerns and we are working together on an exit plan to complete their project and improve the communication.

            Local BBB

            BBB of Greater Houston and South Texas

            BBB Reports On

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